iPad Pro 9.7 dead pixel

alexrat1996

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Jun 23, 2016
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#1
hello people I have two dead pixels on my iPad Pro 9.7 where there front facing camera is should I go to apple
 

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Rafagon

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#2

Rafagon

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#4
Do you see it in the photo I posted and Now i see second one
I sure did; check out that site I posted, it may come in handy, but if you don’t like the methods presented or they make you nervous, then head for the nearest Apple Store.
 

alexrat1996

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#5
I sure did; check out that site I posted, it may come in handy, but if you don’t like the methods presented or they make you nervous, then head for the nearest Apple Store.
does it qualify for a replacement and mins engraved how does apple go with that
 

Rafagon

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Jun 19, 2007
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#7

Rafagon

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#8
Many companies have minimum dead pixel counts before warranty kicks in.
I would have hoped Apple wouldn’t feel content with just being another company. Maybe they don’t feel any pressure to hold themselves to a higher standard. But that’s standard practice in almost every industry.

“So and so did such and such, so why should I be any different?” Lousy.
 
Jun 19, 2007
33,493
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Upper Marlboro, MD
#9
I would have hoped Apple wouldn’t feel content with just being another company. Maybe they don’t feel any pressure to hold themselves to a higher standard. But that’s standard practice in almost every industry.

“So and so did such and such, so why should I be any different?” Lousy.
I've always laughed at how so many people conveniently forget that Apple is a business committed to making a profit. They have stores in many locations, Genius Bars, and phone support. They're not a charity.
 

Rafagon

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#16
Don't ask us. Call Apple.
He’s right, alexrat1996. There’s no hard-and-fast rule to whether they’ll replace a given kind of damage on any given phone on any given day. Five different people on five different forums could tell you it isn’t covered, but you might have different luck depending on which Apple Store manager the final decision is up to, and depending on your attitude when you show up at the store.

Whatever you do, don’t drive your Tesla into the store the following day if they end up saying no. That’s just not cool.
 

alexrat1996

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Jun 23, 2016
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#17
He’s right, alexrat1996. There’s no hard-and-fast rule to whether they’ll replace a given kind of damage on any given phone on any given day. Five different people on five different forums could tell you it isn’t covered, but you might have different luck depending on which Apple Store manager the final decision is up to, and depending on your attitude when you show up at the store.

Whatever you do, don’t drive your Tesla into the store the following day if they end up saying no. That’s just not cool.
I will see if apple replace it or eles I will do the express replacement for sure
 

alexrat1996

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Jun 23, 2016
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#18
been to apple mines an enegraved ipad they told they would replace it but i would send it out via apple care mail in service
 

Rafagon

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#19
Good for you! At least they didn’t say that two pixels is too few for a replacement. Do you have to pay again if you want the replacement engraved?