iPhone 4S will not turn off

  1. shutter13

    shutter13 Zealot Gold

    Joined:
    Jan 8, 2009
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    So my son's 4s will not shut down, unless the power cord is plugged in. It started out the sound would not work and it would not shut off. I cleaned the connection area where the 30pin connector goes and got the volume/sound working, but it still will not shut off. If I hold the power button then slide to turn off...it will turn off and immediately turn back on with no input from me. I did a hard reset and I get the same thing.

    If I do the above process the sound stops working again until I plug and unplug the power cord. I figure it needs some more cleaning, but I'm not sure what other tools I should use besides cotton swabs, they don't fit well.
     
    #1
  2. Europa

    Europa Genius Senior Moderator

    Joined:
    Dec 12, 2008
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    3,874
    They scrape the ports with an exacto knife at Apple Stores.
     
    #2
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