iPhone 5 shattered

  1. Ms Cola Member Bronze

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    I am so sad . I got my 5 on the 3rd of October and shattered it on the 23rd the day before my birthday. Luckily I had purchase the insurance through best buy, however I still don't have my phone. Missing my phone so much.. They gave me an Motorola loaner phone.
     
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  2. Booyow1204 Contributor Silver

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    Omg. That really sucks! Hopefully you don't have to wait too long for a replacement. Poor iPhone 5 ;( my condolences.
     
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  4. Ozzie5374 Contributor Bronze

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  5. talon90 Member Bronze

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    What caused it to shatter?
     
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  6. Zanthe #apple Gold

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    Dayum. That sucks bad.

    Glad you have insurance or you're a hurtin' dawg right now.
     
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  7. Napoleon PhoneApart Moderator Senior Moderator

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    I never knew you were so rustic, Zanthe.
     
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  8. Zanthe #apple Gold

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    ^^ Multi talented. :D
     
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  9. Ms Cola Member Bronze

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    I drop it on the concrete at my son football game.

     
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  10. Europa Genius Senior Moderator

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    Good luck getting your iPhone back soon. Did they give you a time estimate?
     
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  11. Sharunda Genius Gold

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    Sorry this happened. Did you have it in a case? If not there are a few highly recommended protective cases you can get. Lifeproof is the top #1 favorite around here. We have a thread about it here:
    http://forums.everythingicafe.com/threads/lifeproof-fre-iphone-5-case.99977/
    Check it out.


    Hope you get our replacement soon. I know how it is to be without your device. When it's gone you realize how much you rely on it. It can be torture. Hang in there! Research a protective case if you don't already have one.
     
    Last edited by a moderator: Aug 5, 2014
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  12. imutter Genius Gold

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    Go back to the store and talk to a manager .
    Besides I added funny because of the loaner .......
     
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  13. Rafagon Genius Gold

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    First of all, my deepest condolences!:( What is Best Buy's insurance--how good is it? Are you going to a get refurb or a brand new one? Or--worse--are they going to try go fix your shattered phone?

    I'm going to assume you weren't using a case. Cases are pretty much a no-brainer on a device of this importance. Not trying to give you a hard time about this, but rather, share with you a vital piece of knowledge for further reference. When I got my 5, I had no case for it. I can honestly assure you that the phone did not leave my home until I got the case a few days later. I got an Otterbox ...the Defender... I am so very happy with it.
     
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  14. Ms Cola Member Bronze

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    She told me two days since it didn't show it was on back order in their system.
     
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  15. Ms Cola Member Bronze

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    Yes I had a case on it but it wasn't a good one. I was waiting on the life proof case I really don't like the otter box cases, but I did buy one when I turned my phone in so I will have it when I get it back, since I wanted a pink case and they didn't have many. She told me I can exchange it if the life proof be out when my phone comes back.
     
    Last edited by a moderator: Aug 5, 2014
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  16. Ms Cola Member Bronze

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    It's $14.99 a month, with no limits of claims. The good part about all of this is that day on my way home from work I was thinking of canceling that insurance and going to Apple to get their ins.. I'm glad I didn't because it would have been a lapse in coverage and I would have been without any ins and a broke phone that I would have only had for twenty days.

    Since its so new it will be a new phone, not sure about if it had been an older phone. I had an cheap case on it I was waiting on the life proof case but I did buy the otter box defender for when it comes back.
     
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  17. Ms Cola Member Bronze

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    I'm going by there today when I get off from work, before going home for the weekend because I stay a good 45 min/hour from them. But make no mistake if they call me I will come back.
     
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  18. Rafagon Genius Gold

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    DO YOU have this in writing... in a contract? Please be sure that you do, not just word-of-mouth. Hopefully they didn't tell you this in passing just to get you to sign on the dotted line!
     
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  19. Ms Cola Member Bronze

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    I hope she wouldn't do that, but I will have to check that out when I get home.
     
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  20. Clay125 Member Bronze

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    Replacement glass for the 5 is still $300:(
     
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  21. Europa Genius Senior Moderator

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    Apple will fix it for $226 without AppleCare+ or $50 with AppleCare+.
     
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