iPhone 5 shattered

Ms Cola

Member
Bronze
Sep 18, 2007
116
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www.marykay.com
#1
I am so sad . I got my 5 on the 3rd of October and shattered it on the 23rd the day before my birthday. Luckily I had purchase the insurance through best buy, however I still don't have my phone. Missing my phone so much.. They gave me an Motorola loaner phone.
 

Booyow1204

Contributor
Silver
Jul 14, 2010
595
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Las Vegas
#2
Omg. That really sucks! Hopefully you don't have to wait too long for a replacement. Poor iPhone 5 ;( my condolences.
 

talon90

Contributor
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Jan 17, 2009
290
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#4
What caused it to shatter?
 

Zanthe

#apple
Gold
Aug 9, 2007
2,630
314
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#5
Dayum. That sucks bad.

Glad you have insurance or you're a hurtin' dawg right now.
 

Zanthe

#apple
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Aug 9, 2007
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#7
^^ Multi talented. :D
 

Europa

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Senior Moderator
Dec 12, 2008
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#9
Good luck getting your iPhone back soon. Did they give you a time estimate?
 

Sharunda

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Jun 16, 2008
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One Horse Town, New Jersey
#10
Sorry this happened. Did you have it in a case? If not there are a few highly recommended protective cases you can get. Lifeproof is the top #1 favorite around here. We have a thread about it here:
http://forums.everythingicafe.com/threads/lifeproof-fre-iphone-5-case.99977/
Check it out.


Hope you get our replacement soon. I know how it is to be without your device. When it's gone you realize how much you rely on it. It can be torture. Hang in there! Research a protective case if you don't already have one.
 
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Rafagon

Genius
Gold
Dec 7, 2011
7,566
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Miami, Florida
#12
I am so sad . I got my 5 on the 3rd of October and shattered it on the 23rd the day before my birthday. Luckily I had purchase the insurance through best buy, however I still don't have my phone. Missing my phone so much.. They gave me an Motorola loaner phone.
First of all, my deepest condolences!:( What is Best Buy's insurance--how good is it? Are you going to a get refurb or a brand new one? Or--worse--are they going to try go fix your shattered phone?

I'm going to assume you weren't using a case. Cases are pretty much a no-brainer on a device of this importance. Not trying to give you a hard time about this, but rather, share with you a vital piece of knowledge for further reference. When I got my 5, I had no case for it. I can honestly assure you that the phone did not leave my home until I got the case a few days later. I got an Otterbox ...the Defender... I am so very happy with it.
 

Ms Cola

Member
Bronze
Sep 18, 2007
116
12
18
www.marykay.com
#14
Sorry this happened. Did you have it in a case? If not there are a few highly recommended protective cases you can get. Lifeproof is the top #1 favorite around here. We have a thread about it here:

http://forums.everythingicafe.com/threads/lifeproof-fre-iphone-5-case.99977/
Check it out.


Hope you get our replacement soon. I know how it is to be without your device. When it's gone you realize how much you rely on it. It can be torture. Hang in there! Research a protective case if you don't already have one.
Yes I had a case on it but it wasn't a good one. I was waiting on the life proof case I really don't like the otter box cases, but I did buy one when I turned my phone in so I will have it when I get it back, since I wanted a pink case and they didn't have many. She told me I can exchange it if the life proof be out when my phone comes back.
 
Last edited by a moderator:

Ms Cola

Member
Bronze
Sep 18, 2007
116
12
18
www.marykay.com
#15
First of all, my deepest condolences!:( What is Best Buy's insurance--how good is it? Are you going to a get refurb or a brand new one? Or--worse--are they going to try go fix your shattered phone?

I'm going to assume you weren't using a case. Cases are pretty much a no-brainer on a device of this importance. Not trying to give you a hard time about this, but rather, share with you a vital piece of knowledge for further reference. When I got my 5, I had no case for it. I can honestly assure you that the phone did not leave my home until I got the case a few days later. I got an Otterbox ...the Defender... I am so very happy with it.
It's $14.99 a month, with no limits of claims. The good part about all of this is that day on my way home from work I was thinking of canceling that insurance and going to Apple to get their ins.. I'm glad I didn't because it would have been a lapse in coverage and I would have been without any ins and a broke phone that I would have only had for twenty days.

Since its so new it will be a new phone, not sure about if it had been an older phone. I had an cheap case on it I was waiting on the life proof case but I did buy the otter box defender for when it comes back.
 

Ms Cola

Member
Bronze
Sep 18, 2007
116
12
18
www.marykay.com
#16
Go back to the store and talk to a manager .
Besides I added funny because of the loaner .......
I'm going by there today when I get off from work, before going home for the weekend because I stay a good 45 min/hour from them. But make no mistake if they call me I will come back.
 

Rafagon

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Dec 7, 2011
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Miami, Florida
#17
Since its so new it will be a new phone, not sure about if it had been an older phone.
DO YOU have this in writing... in a contract? Please be sure that you do, not just word-of-mouth. Hopefully they didn't tell you this in passing just to get you to sign on the dotted line!
 

Ms Cola

Member
Bronze
Sep 18, 2007
116
12
18
www.marykay.com
#18
DO YOU have this in writing... in a contract? Please be sure that you do, not just word-of-mouth. Hopefully they didn't tell you this in passing just to get you to sign on the dotted line!
I hope she wouldn't do that, but I will have to check that out when I get home.
 

Clay125

Member
Bronze
Mar 16, 2011
41
0
6
#19
Replacement glass for the 5 is still $300:(