iPhone 5 shattered

Discussion in 'iPhone 5' started by Ms Cola, Nov 8, 2012.

  1. Ms Cola

    Ms Cola Member
    Bronze

    Sep 18, 2007
    10
    I am so sad . I got my 5 on the 3rd of October and shattered it on the 23rd the day before my birthday. Luckily I had purchase the insurance through best buy, however I still don't have my phone. Missing my phone so much.. They gave me an Motorola loaner phone.
     
  2. Booyow1204

    Booyow1204 Contributor
    Silver

    Jul 14, 2010
    38
    Omg. That really sucks! Hopefully you don't have to wait too long for a replacement. Poor iPhone 5 ;( my condolences.
     
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  4. Ozzie5374

    Ozzie5374 Contributor
    Bronze

    Nov 7, 2010
    43
  5. talon90

    talon90 Contributor
    Bronze

    Jan 17, 2009
    29
    What caused it to shatter?
     
  6. Zanthe

    Zanthe #apple
    Gold

    Aug 9, 2007
    260
    Dayum. That sucks bad.

    Glad you have insurance or you're a hurtin' dawg right now.
     
  7. Napoleon PhoneApart

    Senior Moderator

    Jun 19, 2007
    3,646
    I never knew you were so rustic, Zanthe.
     
  8. Zanthe

    Zanthe #apple
    Gold

    Aug 9, 2007
    260
    ^^ Multi talented. :D
     
  9. Ms Cola

    Ms Cola Member
    Bronze

    Sep 18, 2007
    10
    I drop it on the concrete at my son football game.

     
  10. Europa

    Europa Moderator
    Senior Moderator

    Dec 12, 2008
    4,445
    Good luck getting your iPhone back soon. Did they give you a time estimate?
     
  11. Sharunda

    Sharunda Genius
    Gold

    Jun 16, 2008
    748
    Sorry this happened. Did you have it in a case? If not there are a few highly recommended protective cases you can get. Lifeproof is the top #1 favorite around here. We have a thread about it here:
    http://forums.everythingicafe.com/threads/lifeproof-fre-iphone-5-case.99977/
    Check it out.


    Hope you get our replacement soon. I know how it is to be without your device. When it's gone you realize how much you rely on it. It can be torture. Hang in there! Research a protective case if you don't already have one.
     
    #10 Sharunda, Nov 9, 2012
    Last edited by a moderator: Aug 5, 2014
  12. imutter

    imutter Genius
    Gold

    Apr 4, 2011
    656
    Go back to the store and talk to a manager .
    Besides I added funny because of the loaner .......
     
  13. Rafagon

    Rafagon Genius
    Gold

    Dec 7, 2011
    801
    First of all, my deepest condolences!:( What is Best Buy's insurance--how good is it? Are you going to a get refurb or a brand new one? Or--worse--are they going to try go fix your shattered phone?

    I'm going to assume you weren't using a case. Cases are pretty much a no-brainer on a device of this importance. Not trying to give you a hard time about this, but rather, share with you a vital piece of knowledge for further reference. When I got my 5, I had no case for it. I can honestly assure you that the phone did not leave my home until I got the case a few days later. I got an Otterbox ...the Defender... I am so very happy with it.
     
  14. Ms Cola

    Ms Cola Member
    Bronze

    Sep 18, 2007
    10
    She told me two days since it didn't show it was on back order in their system.
     
  15. Ms Cola

    Ms Cola Member
    Bronze

    Sep 18, 2007
    10
    Yes I had a case on it but it wasn't a good one. I was waiting on the life proof case I really don't like the otter box cases, but I did buy one when I turned my phone in so I will have it when I get it back, since I wanted a pink case and they didn't have many. She told me I can exchange it if the life proof be out when my phone comes back.
     
    #14 Ms Cola, Nov 9, 2012
    Last edited by a moderator: Aug 5, 2014
  16. Ms Cola

    Ms Cola Member
    Bronze

    Sep 18, 2007
    10
    It's $14.99 a month, with no limits of claims. The good part about all of this is that day on my way home from work I was thinking of canceling that insurance and going to Apple to get their ins.. I'm glad I didn't because it would have been a lapse in coverage and I would have been without any ins and a broke phone that I would have only had for twenty days.

    Since its so new it will be a new phone, not sure about if it had been an older phone. I had an cheap case on it I was waiting on the life proof case but I did buy the otter box defender for when it comes back.
     
  17. Ms Cola

    Ms Cola Member
    Bronze

    Sep 18, 2007
    10
    I'm going by there today when I get off from work, before going home for the weekend because I stay a good 45 min/hour from them. But make no mistake if they call me I will come back.
     
  18. Rafagon

    Rafagon Genius
    Gold

    Dec 7, 2011
    801
    DO YOU have this in writing... in a contract? Please be sure that you do, not just word-of-mouth. Hopefully they didn't tell you this in passing just to get you to sign on the dotted line!
     
  19. Ms Cola

    Ms Cola Member
    Bronze

    Sep 18, 2007
    10
    I hope she wouldn't do that, but I will have to check that out when I get home.
     
  20. Clay125

    Clay125 Member
    Bronze

    Mar 16, 2011
    0
    Replacement glass for the 5 is still $300:(
     
  21. Europa

    Europa Moderator
    Senior Moderator

    Dec 12, 2008
    4,445
    Apple will fix it for $226 without AppleCare+ or $50 with AppleCare+.
     

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