iPhone 6 or 6 Plus Upgrade in AT&T Store -- CHECK YOUR BILL!

bballrob

Genius
Gold
Oct 11, 2009
1,921
476
83
Alaska
#1
I just got my first bill since upgrading to the 64 GB iPhone 6 Plus. I noticed a new line item on my bill for Mobile Insurance Premium in the amount of $6.99. There was also a prorated charge for $5.32 for the period from 9/19-10/11. I did not request this. I did not sign up for it.

I called AT&T this morning and they did immediately remove these charges. The gentleman also told me that this seemed to be something that occurred somewhat frequently to people who upgraded through the AT&T Site or on an AT&T Store. So, check your bills and make sure you don't get screwed any more by AT&T. Unless of course this happened and you accidently dropped your new phone already, in which case I say, thank AT&T for their error, and file a claim!!
 

efuseakay

Contributor
Silver
Nov 11, 2008
864
99
28
#9
I don't get these companies. I had to deal with AT&T several times right after I got my 6+ and my cellular bill. Normally it's $160ish a month but my last bill was $240. They added on so much extra crap that's don't want/need and didn't ask for. I just want the same plan I've had for years but with a new phone. They didn't seem to understand this. smh

I think they just hope most people are too busy to bother sorting things out, so they keep adding crap to our bills.
 
Dec 15, 2008
5,386
340
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27
Pensacola, FL
#10
I don't get these companies. I had to deal with AT&T several times right after I got my 6+ and my cellular bill. Normally it's $160ish a month but my last bill was $240. They added on so much extra crap that's don't want/need and didn't ask for. I just want the same plan I've had for years but with a new phone. They didn't seem to understand this. smh

I think they just hope most people are too busy to bother sorting things out, so they keep adding crap to our bills.
That's what I'm thinking. My mom doesn't look at any bill as she's just on autopay.
 

darkpoet25

Member
Bronze
Dec 20, 2008
95
30
18
Indianapolis
#12
I will make sure an check mine. When I ordered my 6 in store I told the rep I wanted to keep the same plan and not opt for insurance. I have the receipt saying I denied monthly insurance. Thanks for the heads up.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,506
113
Utah
#13
AT&T also covers a lost or stolen phone up to two times that AppleCare+ doesn't.
I don't think AT&T insurance is worth it due to the high deductible, high monthly charges and the lack of same-day replacements. I prefer to go through Apple because of all the perks you get from going through the company who makes the phone.
 

Murphy47

New Member
Oct 13, 2014
8
2
3
#14
You all are not alone.
Verizon pulled the same crap. Plus out and out changed my plan. Took an hour on the phone to get it reinstated.
 

FFAP1234

Member
Bronze
Jun 12, 2010
429
12
18
#15
I don't think AT&T insurance is worth it due to the high deductible, high monthly charges and the lack of same-day replacements. I prefer to go through Apple because of all the perks you get from going through the company who makes the phone.
I always bought the AppleCare+ for my iPhone until it was stolen (something I thought won't ever happen to me). When stolen the appleCare+ didn't help a bit. I also bought the AppleCare+ for my iPhone 5S and later on drop it. The apple customer asked me why I was dropping and explaining to him about my precious stolen iPhone and that I was going to get the AT&T insurance. He told me a lot of people were doing what I was doing and agree with me. He asked me to bring this subject up to apple to see if that way maybe they would come up with a similar option. I totally agree with AppleCare+ great service but, If you have to buy a brand new phone ( that is what one of my lines was replace with) will ended up paying a lot more than the $200 deductible which in my case was $150 for a promotion they were having.
 

chazm

Contributor
Silver
May 1, 2008
729
40
28
#18
Damn! I didn't even change my bill or add a new phone and I'm charged that insurance premium! I know I never authorized that but just noticed that my bill was higher this month and sure enough that crap is on there.
 
Dec 15, 2008
5,386
340
83
27
Pensacola, FL
#19
Damn! I didn't even change my bill or add a new phone and I'm charged that insurance premium! I know I never authorized that but just noticed that my bill was higher this month and sure enough that crap is on there.
How much higher if I may ask? The issuance is only $7 so not really a killer. My mom isn't with Apple so yeah. She went to the other side.
 

chazm

Contributor
Silver
May 1, 2008
729
40
28
#20
How much higher if I may ask? The issuance is only $7 so not really a killer. My mom isn't with Apple so yeah. She went to the other side.
Looks like for over the last 16 months they've been charging me for the $6.99 premium. I'm an insurance agent and I know how insurance works and I didn't opt for it. Oh well, I'm canceling it tomorrow and switching to Verizon in a couple weeks.

I guess when I added my iPad to the plan the lady on the phone decided to add the insurance.

Ive been paying, for just me, $137/month since I've added my iPad. August bill for some reason was $143 and September is $150. I didn't go over my data limit and I'm unlimited text and talk. I'll have to see why the jump