i had to replace my rose gold 128 iphone 6s plus due to battery drain. they replaced it with another phone out of those white boxes. i was checking the forum to see if anyone else has had there phone replaced and if so do you know if they are brand new devices or refurb. I only had my iphone for 20 days i would hate to get it replaced with a refrub. the Apple tech told me all devices are brand new and not refurb. I hope he is telling the truth.