iPhone 7 camera lens damag

Discussion in 'iPhone 7' started by alexrat1996, Jan 3, 2017.

  1. alexrat1996

    alexrat1996 Member
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    hello everyone my iPhone 7 camera has a scuff on it is that cover on Apple care plus with 99 buck fee another person who a Genius Bar rep told me with fee and Apple care told yes.

    The Genius Bar told me the phone on excellent condition if there any other problems I will pay the 99 free for accidental damage.
     
  2. Ledsteplin

    Ledsteplin Genius
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    Good luck with it!
     
  3. alexrat1996

    alexrat1996 Member
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    is that cover under apple care plus
     
  4. RoofMonkey

    RoofMonkey Genius
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    Did you check the contract that comes with AppleCare plus at all?
    It explains what is covered: http://www.apple.com/shop/product/S5559LL/A/applecare-for-iphone-7-iphone-7-plus-iphone-6s-and-iphone-6s-plus

    Does it interfere with the photos at all?
    Tried cleaning it off yourself? ( silly question, I know....)

    When you talked to the genius, why didn't you ask them directly? They are the ones that will give you the correct answer(s)
    Just go to your Apple Store and find out for sure.
     
  5. alexrat1996

    alexrat1996 Member
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    They told me there a fee I have to pay and not sure if it's covered under Apple care plus and my father cracked his lens and still works fine on his 7.

    Yes the cloth.it does not mess up my photos.
     
  6. Rafagon

    Rafagon Genius
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    Your father also cracked his lens?! Man, you folks really have bad luck with Apple products. I’m sorry these things keep on happening to you (and now, to your father).

    Hopefully your Apple Care Plus will cover it after the folks at the Genius Bar take a look at it.
     
  7. alexrat1996

    alexrat1996 Member
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    He does not want to replace his phone it works fine and I will swap sometime when my phone breaks
     
  8. liberated

    liberated Genius
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    Here's what you need to do to with your fake problem (yes I call BS)

     
    #8 liberated, Jan 4, 2017
    Last edited: Jan 4, 2017
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  9. alexrat1996

    alexrat1996 Member
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    This post is old but Apple store they won’t charge me 100 bucks it would be a free swap under Apple care but this iPhone 7 my mom has it has multiple issue the lens but does not affect her pics
     
  10. liberated

    liberated Genius
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    Multiple issues with the lens??? Please elaborate
     
  11. RoofMonkey

    RoofMonkey Genius
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    If it doesn't effect the pictures, IS it an issue?
     
  12. alexrat1996

    alexrat1996 Member
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    No and I won’t go back to Apple store for this till it’s an issue
     
  13. alexrat1996

    alexrat1996 Member
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    Deberi under the camera lens ,lens flare and poping noise in speaker Apple store told me it’s all normal
     

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