Iphone 7 drain issue

Discussion in 'iPhone 7' started by alexrat1996, Jan 20, 2017.

  1. alexrat1996

    alexrat1996 Member
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    Hi people I have an iPhone 7 with the smart battery case I get 9 hrs of battery then at 12 am the smart battery case died and at 12 am the phone battery was at 100% I woke up around 11:30 am an it was at 30% the battery with no apps in the background.

    The apple support chat told me to delete Facebook and messenger I did that and also diagnostic passed but I test the phone two days without the social media app and I still see the drain of battery faster when the smart case dies and the phone use is lite use since I use my iPad pro 9.7 more.

    What should I do next before I take this to apple to claim for a replacement ?
     
  2. Rafagon

    Rafagon Genius
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  3. alexrat1996

    alexrat1996 Member
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  4. RoofMonkey

    RoofMonkey Genius
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    Same results without the smart battery case attached?
    Since they won't replace the smart battery case again... eliminate that from the equation to see if it's the phone or case.
     
  5. alexrat1996

    alexrat1996 Member
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    With the smart case I get 9hrs when that dies the phones dies way faster and the case it's working fine
     
  6. RoofMonkey

    RoofMonkey Genius
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    TKe the phone out of the case and see if the phone does as fast
     
  7. alexrat1996

    alexrat1996 Member
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    I will try that or eles I restore in iTunes.
     
  8. inapplewetrust

    inapplewetrust New Member

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    This is really interesting, counter-intuitive on the surface the but the logic stacks up. Nice find.
     

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