i'm on the phone .. on hold now. i had never seen the activation number until now... maybe this will work? i liked the secret option 3 that wasn't listed! thanks for that!This has to be a new phone number. The hold time was under 2 minutes. They are attempting to look up status by my phone number as I don't have my "order" or "web order" number. The person I am speaking with said I should have received an email with it.