iPhone Cracks...black edition

HBOC

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Aug 4, 2008
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Portland, Oregon
#1
yeah, i haven't had much luck with the iPhones. I am on my 2nd 16GB model. Now this one has cracks (fractures) along the volume control switch. I would assume that i wouldn't need to make an appointment at the Genius Bar...

Anyone else having cracks on their black version iPhone?
 

dturner

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Dec 15, 2007
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#2
This has been a problem with the 3G phone. Don't believe it is wide spread, but several people here on the forum have had to get a replacement for this same thing. I would make an appointment just to be on the safe side unless you aren't too far from a store.
 

OJsakila

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Jul 15, 2007
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#4
You're just having bad luck. This was a problem earlier and is supposedly fixed. It will be replaced for you no problem. You just have to go through the whole "appointment" bullshit if you didn't get it directly from AT&T, (or apparently BestBuy and now WalMart).
 

HBOC

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Aug 4, 2008
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#5
yeah, i was supposed to go and order my new Mac today and was going to stop in and get the replacement charger and get the phone checked. I could wait until next week when i get my Mac, but i will probably stop by today as i am going to driving past it. I have never had good luck with phones. I haven't dropped this one, however.
 

dcom

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Aug 7, 2007
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#6
You're just having bad luck. This was a problem earlier and is supposedly fixed. It will be replaced for you no problem. You just have to go through the whole "appointment" bullshit if you didn't get it directly from AT&T, (or apparently BestBuy and now WalMart).
I've noticed a crack between the headset socket and the bezel on top of the phone. It's not just a hairline crack, the plastic is actually split. This makes me think the plastic in that area is too thin because I haven't done anything to stress it that I know of. Where did you see that these cracks were supposedly fixed?
 

jsntrenkler

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Sep 22, 2008
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#8
Cracks were more of a problem earlier in the 3G's life, my local Genius said that they had resolved the problem. This is an easy exchange, they will look at it and immediately give you another.
 

HBOC

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#9
yeah i haven't had a chance to get down there yet. I may wait a bit, as there are rumours that the imac will be updated (not aesthetically) with a new graphics card and possibly quad core...anyways, yes it is not just a fracture.
 

E_Dub

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May 23, 2008
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#10
8 Gig Crack

I bought a new phone this past Friday. Realized Saturday there was a crack on the left side near the bottom. I took it back to the AT&T store. I was given a number to call Apple. I was told there wasn't anything they could do about. Call Apple, they wanted to charge me a $29.00 non refundable fee and a block on my credit card for a replacement phone. Now I'm waiting on the postage paid shipping material arrive.
 

Elbacanazo920

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Dec 23, 2007
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#11
I bought a new phone this past Friday. Realized Saturday there was a crack on the left side near the bottom. I took it back to the AT&T store. I was given a number to call Apple. I was told there wasn't anything they could do about. Call Apple, they wanted to charge me a $29.00 non refundable fee and a block on my credit card for a replacement phone. Now I'm waiting on the postage paid shipping material arrive.
First time I hear of this. It's always better to go and deal with it in person than over the phone cause most people just get on the pot replacements.
 

E_Dub

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May 23, 2008
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#12
First time I hear of this. It's always better to go and deal with it in person than over the phone cause most people just get on the pot replacements.
I took it back to the Att&t store. I live about 200 miles from the nearest Apple store. After looking at it for 20 minutes at all sorts of angles and wiping it clean of finger prints. I assume he was checking to see if I had dropped it. He finally told me that they were not allowed to handle this problem. Only and Apple store could do it. I had never heard of the black phone cracking myself. Apple support wanted to know the make and model of the case I was using as well.
 

HBOC

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Aug 4, 2008
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#13
that sucks man that there is no Apple store near you. I guess i take for granted that i live near one. With as many probs as i have had with my iPhones (one kept freezing up and now this one cracking), i would get so pissed if i had to wait for it to get taken care of through the mail. So you are going to be without a phone?
 

E_Dub

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May 23, 2008
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#14
that sucks man that there is no Apple store near you. I guess i take for granted that i live near one. With as many probs as i have had with my iPhones (one kept freezing up and now this one cracking), i would get so pissed if i had to wait for it to get taken care of through the mail. So you are going to be without a phone?
Yes I will be without a phone. My buddy has a old AT&T phone he isn't using. Do you know if I can put my SIM in there and us it until my phone returns?
 

Marcos

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Dec 19, 2007
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#15
just checked my phone and sure enough two small cracks by the camera
 

Saverino

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Jun 1, 2008
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#16
Yes I will be without a phone. My buddy has a old AT&T phone he isn't using. Do you know if I can put my SIM in there and us it until my phone returns?
Yes, you'll be able to.
 

HBOC

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Aug 4, 2008
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Portland, Oregon
#17
i will goto Apple later this A.M. I really wish Apple kept the back of the iPhone aluminum, but in black:)
 

E_Dub

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May 23, 2008
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#18
My empty packaged arrived today via FedEx. I will be sending my phone off tonight.
 

ibodybuild

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Sep 21, 2008
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#19
I was wondering if anyone had a picture of what the cracks look like?
 

E_Dub

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May 23, 2008
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#20
I was wondering if anyone had a picture of what the cracks look like?
This is exactly what the crack looks like on my phone, except its on the left side near the bottom. Hope this help.