iPhone Disabled Banner on iPhone homescreen?

rinual

New Member
Bronze
Jul 18, 2007
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#1
Hello, I am a Product Pro for the iPhone at an ATT store in Washington.

One of our Demo's came up with a weird message after being handled all day..

-----------------------------
iPhone DISABLED |
Please Connect to iTunes |
|
|
|
|
Slide for emergency Calls |
-----------------------------

I called Apple support and was referred to their highest technical support and was unsuccessful to find out what caused this lockout.

The fix was easy... restoring it.. But still, someone came to the store and caused the phone to be disabled and i want to know more about it.
 

rinual

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Jul 18, 2007
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#3
its very possible, we don't monitor the actions of the customers. But that should only lock the phone more, not bring up a message that even Apple's tech support never heard of before ><
 

.:MirrorminD:.

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Jul 17, 2007
51
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#4
its very possible, we don't monitor the actions of the customers. But that should only lock the phone more, not bring up a message that even Apple's tech support never heard of before ><
Well pretty much they disabled it to the point where you can only make emergency calls, did someone swipe the SIM card with a blank one?
 

rinual

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Jul 18, 2007
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#5
did they keep messing with the sim lock or something along those lines i wonder

Nope, then it would say incorect sim, please activate through iTunes, or a simlar message


its possible they just screwed around so much with it that it would bring that error, but i just doubt it...
 

rinual

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Jul 18, 2007
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#6
after further investigation, it was not caused by messing with the sim lock over and over, nor was it caused by spamming any of the buttons (personally tested)

past this though, im starting to cast doubt in the concept that its a backdoor code too, and starting to think it may have been caused by jailbreak, if possible, just don't know why it would start randomly like that.
 

.:MirrorminD:.

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Jul 17, 2007
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#7
after further investigation, it was not caused by messing with the sim lock over and over, nor was it caused by spamming any of the buttons (personally tested)

past this though, im starting to cast doubt in the concept that its a backdoor code too, and starting to think it may have been caused by jailbreak, if possible, just don't know why it would start randomly like that.

doubt it was form jailbreak not unless they brought a laptop in, hooked it up to your demo with out you guys noticing it. Jailbreak is an app that is run on a computer, with the phone connected to it.
 

wjp09

Zealot
Gold
Feb 25, 2007
2,559
25
48
NJ
#12
Hello, I am a Product Pro for the iPhone at an ATT store in Washington.

One of our Demo's came up with a weird message after being handled all day..

-----------------------------
iPhone DISABLED |
Please Connect to iTunes |
|
|
|
|
Slide for emergency Calls |
-----------------------------

I called Apple support and was referred to their highest technical support and was unsuccessful to find out what caused this lockout.

The fix was easy... restoring it.. But still, someone came to the store and caused the phone to be disabled and i want to know more about it.


If you incorrectly try to unlock the sim a number of times, it will give you a 'countdown' of tries.' you will then need to call att for them to give you your unlock code.

Happened to my old cell.
 

rinual

New Member
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Jul 18, 2007
49
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0
#13
yes, im well aware of the sim's policy

you get 3 attempts, then your asked for the PUK code...
if you guess that wrong it frys your sim.

there should never be a message saying phone diabled connect to iTunes
 

mlass

Member
Silver
Jun 19, 2007
678
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16
#14
If you incorrectly try to unlock the sim a number of times, it will give you a 'countdown' of tries.' you will then need to call att for them to give you your unlock code.

Happened to my old cell.
It's not a Sim Lock, it is a Passcode Lock. To many failed attempts.

First Customer set it and many others entered to wrong password.

First time 1 minute lock, Second 2 minute lock, until phone is Disabled for good.

My daughter (2 year old) plays with my phone all the time, I lock when I leave the house in case it gets lost. If I don't removed the lock she disables the phone after a period of time (theft prevention).
 

rinual

New Member
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Jul 18, 2007
49
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#15
i attempeted that... But it has the following differences

it gives you a time limit to wait before retyping the process
1 Min.
5 Mins the second lock out
15 Mins the third lock out..... i stoped there because i figured they would wait 22 minutes, and i figured it would just go to 30.

correct me if im wrong though.

p.s i also tried all the resets while in the locked out mode, and it still didn't give me that same please connect to iTunes message.
 

rinual

New Member
Bronze
Jul 18, 2007
49
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0
#19
luckly its an easy fix, just restore. and luckly its not my iPhone, Company demos ftw... i was just wondering if there was some code a kid entered that locks the phone out like that... would be kinda funny
 

mlass

Member
Silver
Jun 19, 2007
678
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16
#20
Well, since I am at work and wanted to insure others that its correct I duplicated it it (I have noting else to do at work, LOL).

It's 1,5,15,60,60, and then you have to connect it to iTunes.