iPhone factory reset

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Aug 7, 2014
2
0
1
#1
Hello guys,

I want to reset my iPhone but I don't remember my iCloud password. Will I need to login into my account after factory reseting or maybe I will can to create a new apple ID?

Thanks a lot.
 

RoofMonkey

Genius
Gold
Jun 21, 2010
8,856
2,047
113
Florida
#2
Hello guys,

I want to reset my iPhone but I don't remember my iCloud password. Will I need to login into my account after factory reseting or maybe I will can to create a new apple ID?

Thanks a lot.
What version of iOS is installed & find my phone active on that device?
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
113
Utah
#3
If the iCloud account is yours, you can retrieve the password here. If it's someone else's password, you will not be able to restore this device if Find My iPhone is on and it's running 7.x firmware. This is an anti-theft measure Apple implemented last fall.
 
Aug 7, 2014
2
0
1
#4
iOS version is 7.1.1 . I know about iforgot.apple.com but I guess I can't do anything because my apple id's password and email password are the same and I don't remember what it is. I don't use email often so I forgot them.
And yeah find my iPhone is turned on.
 
Last edited by a moderator:

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
113
Utah
#5
iOS version is 7.1.1 . I know about iforgot.apple.com but I guess I can't do anything because my apple id's password and email password are the same and I don't remember what it is. I don't use email often so I forgot them.
And yeah find my iPhone is turned on.
It sounds like it's not tied to your email address. If that's the case, this device is unusable to you. If it is yours, all you need to know is the email address. Even if you have ten email email addresses, go through them all on the iForgot link and it will work when you get to one that is registered as an Apple ID.