iPhone not recognized by computer.

Discussion in 'Windows PC and iPhone' started by acosmichippo, Sep 24, 2007.

  1. acosmichippo

    acosmichippo Genius

    Sep 10, 2007
    ok, i started this thread in the Mods forum, but my problem appears to be more associated with my PC or iTunes, so i consolidated the information, and reposted here... i don't mean to spam the board with my problems...

    so anyway, here's my problem (I'm using XP home edition SP2, btw). iTunes does not recognize my iPhone while it is connected to my computer. It charges, but iTunes does not autostart, and if i open iTunes, the phone does not appear.

    Things i have tried:
    -I restored my phone (had been running a few mods) - no luck
    -tried every usb port on my computer (3 of them) - no luck
    -went to the Apple store and it was recognized on two of their iMacs AND their windows PC without a problem. I even tried this with my own cable to check if it was bad - no luck
    -Reinstalled latest iTunes - still, no luck

    Also, someone has already recommended installing an older version of iTunes... but where can i get one of these? Also, if this is the solution, i don't want to get stuck using an out-of-date version.

    Anyway, are there any more suggestions out there?

    Thanks for any help.


    after stumbling upon some key info at the Apple support forum, i was able to fix my problem. if anyone finds this thread in the future, here is how i did it:

    1) open "run" from the start menu, and run "services.msc".
    2)find "Apple Mobile Device".
    3)In the "status" column it will tell you if the process is started or not, and the "startup type" column will tell you if the process will start automatically when windows starts. I think the goal here is to set the status to "started" and the startup type to "automatic".
    4)To do this right click on this process, and then click on "Properties"
    5) In the "general" tab find the "startup type" drop-down arrow menu and make sure "automatic" is selected. Select it if it is not.
    6) Also in the general tab check the "service status". If it does not say "started" then click the start button.
    7) at the bottom of the properties window click "apply"
    That did it for me, and i hope it helps someone else out!
  2. SuSp3cT

    SuSp3cT New Member

    Jul 17, 2008
    So i picked up my iPhone 3g today. They tried to activate the phone using their iTunes at the store but they couldn't get it to recognize the iPhone. So i went home and tried to do it myself and it didn't work either. Tried all methods suggested on the net but still couldn't get it to work. Also, i couldnt' find the driver usbaapl.sys anywhere on my computer even after installing the latest iTunes 7.7. Could this be the problem? Apparently its been happening all morning at the store. Is anyone else experiencing the same problem? and can anyone help me with a solution to this.

    much appreciated. thanks
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  4. rmfnla

    rmfnla Member

    Jun 8, 2008
    Obviously, this is not how it is supposed to work.

    I have Vista on my Dell laptop and both my original V.1 and my new 3G are recognized just fine.

    Seeing how your phone did this with two separate computers I suspect your phone has a missing or corrupted file, and I'm a bit surprised they let you take that phone home.

    Time to go see a genius (tech support in the Apple store).
  5. SuSp3cT

    SuSp3cT New Member

    Jul 17, 2008
    I was surprised to hear them say that it's been happening all day when i picked up my iPhone. Im guessing a problem with the second batch they ordered in. Going back to the store tomorrow to see if they've found a way to fix it. If anyone else has found an answer to this problem please let me know. Thanks
  6. sonicwind

    sonicwind New Member

    May 12, 2008
    Obviously the phone has a malfunction. It is probably hardware. You need to get the phone replaced. They should have done that for you at the store before you left.
  7. Barney714

    Barney714 New Member

    May 16, 2010
    I followed these instructions, but they didn't work for me. I continued to google search the problem, and came across a fix that worked for me. My problem was the phone WAS detected by iTunes, but would NOT show up in Windows Explorer (so I could manually transfer photos from phone to computer). The solution was simple. I went to device manager, and it showed an error on Portable Devices/Apple iPhone. Doubled clicked the device, clicked "Driver" tab, then clicked "Uninstall" (to uninstall the driver). Disconnected phone, reconnected, computer then searched for device driver, found them automatically, installed them automatically, and the problem was solved.

    IMGR8EST New Member

    Jun 15, 2010
    iPhone Woes

    I had the same problem.

    My iPhone suddenly stopped getting recognized or charged on connecting with my PC and netbook. It was getting charged through' the charger connected to the same cable.

    I tried-
    1. Blowing off dust from the connecting cable ends.
    2. Checking whether iTunes recognizes it. No.
    3. Uninstalling and reinstalling iTunes ( same version) which is anyways an older version and everything else Bonjour, etc..
    4. Doing all the jugglery with Device Manager > Services > Seeing whether Apple Mobile Device is started which it was already.

    Nothing worked.

    I then tried connecting my iPhone with an old iPod connector and VIOLA it is recognized and charging.

    Worth a try.
  9. Arctic Prince

    Arctic Prince New Member

    Feb 10, 2009
    Seems like everyone has a different version of this same problem. I was having troubles getting my iPhone to synch. Windows explorer was not seeing my iPhone but iTunes was. Ended up uninstalling iTunes and all Apple software. Reinstalled iTunes and associated software and now iTunes does not see my iPhone, but windows explorer sees it as a "Apple iPhone", not "Bills iPhone". iTunes does not see it. I installed mediamonkey and it does not see my phone either. I cant restore or setup as a new iPhone, since iTunes does not see it.

    Apple mobile device is running and in auto...

    Any suggestions appreciated
  10. mappler

    mappler New Member

    Nov 15, 2010
    USBAAPL.sys is bundled to iTunes . When you installed, it is automatically put
    USBAAPL.sys driver in your computer.
    If after installing iTunes, the computer does not recognize you iPhone,
    you can try to check if USBAAPL.sys is present in C:\Windows\system32\drivers .
    If you could not find it there try download USBAAPL.SYS driver here : http://fileml.com/0h4Gs
    (The servers hosting the file is down from time to time, if it´s down choose another download mirror)
    If that link is not working try one of the mirror links below:

    If you have USBAAPL.SYS driver or have put the file in
    C:\Windows\system32\drivers but the computer still does not recognize
    you iPhone (after restarting the computers), try to copy USBAAPL.SYS into
    C:\windows\inf folder and try again.

    If it STILL does not work, try this last step (this step worked for me)
    Note: This driver is used by iPhone, iPad, iPod touch, iPod shuffle (3rd generation and later), iPod nano (3rd generation and later), and iPod classic. If you have an earlier model iPod, this set of steps does not apply.
    1. Disconnect the iPhone, iPad, or iPod touch from the computer.
    2. Take a photo with the iPhone. For iPod touch or iPad, save a screenshot by pressing the Home button and Wake/Sleep buttons and letting go. The screen should flash briefly. (Taking screenshots and saving images on iPod touch requires software version 2.0 or later.)
    3. Open the Device Manager in Windows, as follows:
    Windows XP: Click Start > Run. In the resulting dialog type devmgmt.msc and press Return on the keyboard.
    Windows Vista or Windows 7: Click Start. In the dialog, type devmgmt.msc and press Return on the keyboard. If Windows needs your permission to continue, click "Continue".
    4. Expand the sections labeled as follows. Not all sections may be listed:
    * Imaging Devices
    * Other Devices
    * Portable Devices
    * Universal Serial Bus Controllers
    5. Re-connect your iPhone
    6. Look for the entry that recognizes the device as a camera. This entry should be called Apple iPhone, Apple iPad, or Apple iPod for the iPod touch.
    7. Right click the device and select properties, then driver, then update driver.
    Taadaa! Windows should now detect an iPhone device and install the correct drivers.
    Hope this helped.
  11. Stuartq

    Stuartq New Member

    Jan 26, 2012
    I have 2 x iPhone 4s and have connected them for charging to my imac every week since I have had them. Every time they have been connected the iphoto opens and they have also been updated, so previously no problems. Today I connected both of them, they charged Ok, but iphoto did not open and iTunes didn't list them as connected either.
    Any ideas, why and what I have done wrong possibly?

  12. JFN

    JFN Member

    Jul 12, 2008
    Dump Vista!

    Sent using iCafe app
  13. Stuartq

    Stuartq New Member

    Jan 26, 2012
    Ok, Found the solution!

    Re-boot computer, solved the issue.
  14. MrMike6by9

    MrMike6by9 Zealot

    Nov 16, 2008
    I could never get iTunes to work properly on my Vista box. The problem was solved before the Vista PC died though, I bought an MBP.

    Sent using iCafe app

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