iPhone not working and sent to Apple to repair got a question

fletcher11

Member
Bronze
Dec 21, 2008
64
0
6
#1
hey guys well my iPhone died on my and it was picked up early yesterday afternoon to be repaired or a new one, my question is how long does it normally take to receive the iPhone back. i log in to Apple surport and it says


Step 1 - Request
Service requested (26-Aug-2009)



  • Step 2 - Service
    Diagnosis pending



  • Step 3 - Return
    Product replacement pending
surely they should have received my iPhone today, and they must work on saturdays.
 

iphonewarrior

Moderator
Moderator
Apr 11, 2008
13,847
701
113
#2
Just imagine how many people's phones they have to look at. Have you given Apple a call to get an update. I know over here in the UK it can take about a week at least (thats if they just don't give you a new one on the spot).
 

fletcher11

Member
Bronze
Dec 21, 2008
64
0
6
#3
im from the uk, no i have not phone up for a update wouuldnt know who to ring. i hope it don't take a week im lost without my iPhone.
 

iphonewarrior

Moderator
Moderator
Apr 11, 2008
13,847
701
113
#4
Did you take it directly to an Apple shop or did you take it back to o2?

If it was sent off via o2, then your looking at a couple of weeks. I think it's 3 weeks to be precise. They take ages.
 

fletcher11

Member
Bronze
Dec 21, 2008
64
0
6
#5
they sent me out a pre paid bag and sent someone out to collect it from me
 

iphonewarrior

Moderator
Moderator
Apr 11, 2008
13,847
701
113
#6
By the sounds of things, that's o2. Depending on how fast they find out what's up with it, you may and I say may with a pinch of salt, get a replacement in a couple of days.
 

fletcher11

Member
Bronze
Dec 21, 2008
64
0
6
#7
its gone to Apple i think i did ring them and arranged it with them so must be Apple sorting it, i just hope i get it in the next few days.
 

iphonewarrior

Moderator
Moderator
Apr 11, 2008
13,847
701
113
#8
ok.

Ring them again, until you have an answer of a definitive date.
 

fletcher11

Member
Bronze
Dec 21, 2008
64
0
6
#10
thanks for that i have been looking on there website and could not find any information, so seeing as its bank holiday on monday i might get it tuesday
 

fletcher11

Member
Bronze
Dec 21, 2008
64
0
6
#12
thanks for that i must be blind as i searched the site high and low. cant wait to get mine 3gs back im lost without it.