Well, I have been with Verizon since the days of Bell Atlantic Mobile, and their customer service has gone down. Probably due to their claim of the "Most Reliable" network. Hence why I wonder they are offering the 30-day deal where you can make all the calls you wish on their network, and if unhappy, they will pay for all calls and you can move your number to another carrier of your choice. Anyway, different people have different experiences, and mine is not that good. I am willing to commit to AT&T for 2 years just so I am not locked into Verizon's choosing what features I don't get to have, but pay for (disabled GPS, etc).