iPhone screen does not shut off while on call?

Jmt

Member
Sep 11, 2011
29
4
8
#1
My daughters phone screen does not shut off during a call, when she's holding it to her ear, is there a fix for this? Thx in advance.
 

talon90

Contributor
Bronze
Jan 17, 2009
290
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#2
There is a proximity sensor under the glass near the speaker. Does your daughter have any sort of a case, cover or screen protector on the phone currently that could be blocking the sensor?
 

Jmt

Member
Sep 11, 2011
29
4
8
#3
No, nothing is blocking it , that area is totally open.
 

Jmt

Member
Sep 11, 2011
29
4
8
#5
She has had it for about 2 months now.
 

RoofMonkey

Genius
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Jun 21, 2010
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#6
Don't know if it will work, but it won't hurt.... Try doing a hard reset/reboot. Pess both home and sleep buttons until you see the Apple logo. No data will be lost, this is just a complete shut down of the device and restart.
If you have an Apple store nearby, you may want to schedule an appointment with a Genius so they can run diagnostics on it.
 

Jmt

Member
Sep 11, 2011
29
4
8
#7
Tried the hard reboot, didn't work, so Apple store next. Thanks for the help.
 

RoofMonkey

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Jun 21, 2010
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#8
Tried the hard reboot, didn't work, so Apple store next. Thanks for the help.
No problem. Be sure that she does a backup / sync before taking it in. If they replace it, would hate to have everything go Poof on ya.
 

Jmt

Member
Sep 11, 2011
29
4
8
#9
Great advice, thanks again.
 

Jmt

Member
Sep 11, 2011
29
4
8
#11
Yes you got to love that!