iPhone screen doesn't dim after answering call

Jessaw1981

Member
Bronze
Mar 17, 2011
40
0
6
#1
We have Verizon just got two iPhone 4s ( they were free). Anyway she got a call today and the screen won't darken. Called Apple they want to replace it. Well fix it. My thing is her phone is white. We have griffin cases on them I took her case off it works fine. I thought it may have been the color if the case reflecting on the phone or some weird crap tried mine on it same thing won't work? Any ideas?


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Last edited by a moderator:

showguy

Member
Silver
Dec 2, 2007
769
15
18
Long Island, NY
#2
The case may be causing the sensor to fail. Rare but possible. You may want to try a hard restart and put it back in the case and try again.
 

parmacrafter

Member
Bronze
Mar 10, 2012
31
9
8
#3
Take the case off. Get a black permanent marker and color in the frames around the front top lens. I have an older otterbox that did the same thing. I colored the frame surrounding the light sensor lens and problem was solved.
 

Jessaw1981

Member
Bronze
Mar 17, 2011
40
0
6
#4
Thanks so much!


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parmacrafter

Member
Bronze
Mar 10, 2012
31
9
8
#5
You are so welcome. I had that problem and was beyond frustrated. Thanks to these forums I found the solution. Glad to share.