On the positive side I do love the iPhone. Best phone I have ever had aside from serious issue of the screen. I have now had a total of 3 iPod touch's and 3 iPhone's. I have replaced 3 screens now. Most recently I purchased an Outter box Defender so that I would not run into the same problem. In the past I had only a cheaper case. Purchasing a $65 case apparently could not protect my screen from cracking. I dropped my phone again, barely a mark on my case, the iPhone looks great with the exception of a shattered screen. With my frustration, I visit the Apple store. Yes, I know it is my fault for dropping the phone. I did however take every reasonable approach to protect my cell. The expert at the store said there is nothing Apple can do. I can have my screen repaired there for $170. REALLY? I can go down the hall to the kiosk and their staff will fix my phone again for $120. Why does Apple charge so much for repairs when it can be done for $50 chepaer and fixed equally as well? The manufacturer should be able to fix their product for the lowest price, no? My point is this, I have had tons of different phones, BB Bold, Pearl, Galaxy, CrZr and more...I have dropped them many times, but it does not break the phone in any way when I do. I have spent well over $2400 on Apple products, not including screen replacements. For heaven sake, stand by your product, improve the screen and value your customers. Next phone purchase I make, will be something as comparable to iPhone with more durability. Recommendations appreciated.
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