Is my issue with Vodafone or Apple please help? Rookie!

Discussion in 'iPhone' started by cohenb43, Nov 1, 2012.

  1. cohenb43

    cohenb43 New Member

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    Hi Guys

    Just got my hands on my 1st iPhone, which is the iPhone 5. I have set everything up and have noticed only on white backgrounds a dead pixel. Do i take my new iPhone back to the Vodafone store or take it to Apple?

    Will it be sent away and be fixed? or will i get a new replacement or a refurb? would be harsh to get a refurb as its only a day old?

    Please help! Thanks
     
  2. Adnams Drinker

    Adnams Drinker New Member

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    My brother had the same issue with his iPhone 5 - in his case, he phoned the local Apple Store, made an appointment and they did a straight swap no questions asked. They just went out the back and grabbed a brand new boxed phone, so he ended up with two Lightning cables, which he was quite chuffed with!

    I'm also a Vodafone customer, but unfortunately don't actually have my 5 yet (got to wait until March 2013 :cry: ), but from what I've been able to find out, Vodafone don't handle any iPhone returns themselves, so I'd say give your local Apple Store a call.
     
  3. cohenb43

    cohenb43 New Member

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    Thanks very much for your response. I have managed to get an appointment next Wednesday in the Apple store. Hopefully I will get a new iPhone not a refurb as I will feel slightly hard done by. But hey let's wait and see. Thanks again for your advise.
     
  4. Adnams Drinker

    Adnams Drinker New Member

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    No worries - my bro's had several iPhones and Macs over the years and has always spoken very highly of the Apple Store 'experience' ... he was as amazed as anybody when they did a straight replacement on his dead-pixel 5, as there was a sign near the door that day saying they'd got no 5's in stock. Turns out at times like these they always keep a few back to cover returns/warranty claims.

    Like you, my 5 will be my first iPhone - my current Android is seriously showing its age!
     
  5. cohenb43

    cohenb43 New Member

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    I went to my local Apple store yesterday to try and get some info before my appointment on Wednesday. The lady I spoke to was very helpful and did advise that they would do a straight swap on my iPhone. Very happy with that outcome and like your brother can only praise Apple!
     

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