iTunes account locked

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coop1701

Zealot
Silver
Jun 30, 2007
893
112
43
#1
Odd thing happened this weekend. My iTunes account was locked out. My wife noticed that when she was trying to buy a movie on Apple TV. This happened Saturday night.

Then on Sunday night, she attempted to buy a App on her phone and her account was also locked out. Giving the same message I had the other night, that my account was locked due to the password being entered wrong too many times.

I think it's very odd, that someone would try to get in both our accounts at the same time.
 

chris

Administrator
Administrator
Jun 10, 2006
11,810
1,775
113
Long Island, NY
#2
Odd thing happened this weekend. My iTunes account was locked out. My wife noticed that when she was trying to buy a movie on Apple TV. This happened Saturday night.

Then on Sunday night, she attempted to buy a App on her phone and her account was also locked out. Giving the same message I had the other night, that my account was locked due to the password being entered wrong too many times.

I think it's very odd, that someone would try to get in both our accounts at the same time.
That is odd, but I'm not surprised since you mentioned you were using Apple TV. I find mine is very finicky when accessing and authorizing content. I receive messages that iTunes is busy -- sometimes going out and back in jogs it's memory. It's tremendously annoying, since I've paid for the programs.

Here's the fix:
This Apple ID has been disabled for security reasons" alert appears
 

FuelieNova

Contributor
Silver
Aug 3, 2008
633
30
28
#3
I got exactly the same message on my iPhone today when I went to update an app. It made me update my password to 8 chars with at least one capital letter.
I went to the Apple store, they said it was legit. I wonder if it has to do with password strength?
Tom
 

Bennyboy

Genius
Platinum
Jul 21, 2010
14,017
1,755
113
PA
#4
Same happen to me when I came back from Italy. I signed in from my sisters computer over there and when I came back I had to change my password because it wouldn't let me in with the same message.
 

iHolophyte

Contributor
Bronze
Feb 19, 2012
317
35
28
Manchester UK
www.youtube.com
#5
I got exactly the same message on my iPhone today when I went to update an app. It made me update my password to 8 chars with at least one capital letter.
I went to the Apple store, they said it was legit. I wonder if it has to do with password strength?
Tom
All password accounts now have to contain one capital letter and one numeral.


iHolophyte
 

iHolophyte

Contributor
Bronze
Feb 19, 2012
317
35
28
Manchester UK
www.youtube.com
#7
Wrong.
All is a big word. I can name lots of accounts that don't require a capital and a number.
Not Wrong! What you are saying is any account before they made it a security issue will not need capital letter and numeral. Since the update it's now a must. I have several friends who don't have to use capitals or numerals. Maybe when an update happens via iTunes it impacts on this. This then might be people's problems trying to log in. Remember the latest update was fairly recent.


iHolophyte
 

Rugaby

Genius
Gold
Feb 18, 2011
7,122
1,219
113
Washington state
#8
Not Wrong! What you are saying is any account before they made it a security issue will not need capital letter and numeral. Since the update it's now a must. I have several friends who don't have to use capitals or numerals. Maybe when an update happens via iTunes it impacts on this. This then might be people's problems trying to log in. Remember the latest update was fairly recent.
Are you talking about itune accounts? Or all password accounts? Because you said all password accounts.
All password accounts now have to contain one capital letter and one numeral.
Edit: and if you say well we were talking about iTunes so I figured then I will point out you said "password" accounts. Since all iTunes accounts require a password it would imply you were talking about other accounts.
 

coop1701

Zealot
Silver
Jun 30, 2007
893
112
43
#10
It's odd that it would effect me..., My Password already met those requirements. I am not sure what my wife's was though.
 

Bennyboy

Genius
Platinum
Jul 21, 2010
14,017
1,755
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#11
Do you have kids that might have attempted to sign in? Or did you sign in someone else's phone with your account? Or iTunes.
 

coop1701

Zealot
Silver
Jun 30, 2007
893
112
43
#16
Well.., Mine and My wife's banks changed. So we were both issued new cards and we both changed our iTunes account information the following day. Just odd it waited 60 days before locking our accounts.
 

Bennyboy

Genius
Platinum
Jul 21, 2010
14,017
1,755
113
PA
#17
That wouldn't lock it, it will tell you that something on your account has changed and you need to confirm the changes or edit them before you continue. Has happen to me couple times already.