iTunes device over capacity?

Discussion in 'iPhone 5' started by J-94, Dec 26, 2013.

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  1. J-94

    J-94 Zealot
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    Hello it has been a while since my last visit and i shall strive to check in more often in the future! I am currently having a descrepancy with my iTunes account. After updating my phone after about a month of purchases, iTunes notified me that my device was over capacity. Deeming this to be impossible, I checked my phone and saw that i had nearly 4G of free space. After consulting with my old friend google I thought i should restore from new. I am not comfortable doing this as iTunes has warned me that purchases not on my computer will have to be re-purchased. Aghhh! This is so crazy. I have noticed that song were moved to the cloud (seemingly) randomly as well. WHAT. IS. GOING. ON?

    Oh and to all the older members that are still around... school is going well, and I'll be 20 in June haha hope you're all doing well.
     
    #1 J-94, Dec 26, 2013
  2. J-94

    J-94 Zealot
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    Upon powering off the phone and shutting down iTunes, it seems to have corrected itself. However the "other" section under the summary is still over 7gigs. is this normal?
     
    #2 J-94, Dec 26, 2013
  3. Europa

    Europa Moderator
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    It's been a while. Good to see you. :)

    7 GB is pretty high. How much space is your messages app taking up?

    Settings > General > Usage (wait a minute for it to load) > Messages
     
    #3 Europa, Dec 26, 2013
  4. Napoleon PhoneApart

    Napoleon PhoneApart Moderator
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    Try here.
     
    #4 Napoleon PhoneApart, Dec 26, 2013
    Last edited by a moderator: Jan 15, 2015
  5. J-94

    J-94 Zealot
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    Thanks! I'll try to be around more often lol
    and to answer your question, not a lot of space at all 422 MB
     
    #5 J-94, Dec 26, 2013
  6. J-94

    J-94 Zealot
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    Do you think i should restore from back up, would that make a difference?
     
    #6 J-94, Dec 26, 2013
    Last edited by a moderator: Jan 15, 2015
  7. Europa

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    Yeah, restore from backup. The unknown/corrupt data often doesn't transfer over to the backup. If it does, you could restore to factory settings at that point.
     
    #7 Europa, Dec 26, 2013
  8. J-94

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    alright. I'll go do that now. Be back in a few (hopefully lol)
     
    #8 J-94, Dec 26, 2013
  9. J-94

    J-94 Zealot
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    alright. so when i went to restore from back up, i was notified that some purchases made on the phone had not been transferred to my computer, although i didn't see any in the status bar thing during the sync. Could iTunes be mistaking synced purchases for unsynced purchases. I really would rather avoid paying for them again if so.
     
    #9 J-94, Dec 26, 2013
  10. Europa

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    Music and apps can be downloaded again for free, even if they haven't ever been transferred to a computer. I thought movies could be as well, but I'm not certain.
     
    #10 Europa, Dec 26, 2013
  11. J-94

    J-94 Zealot
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    Alright. Hold on a minute.
     
    #11 J-94, Dec 27, 2013
  12. J-94

    J-94 Zealot
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    Still waiting.....:confused:
     
    #12 J-94, Dec 27, 2013
  13. J-94

    J-94 Zealot
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    Alright I've restored from backup. However the problem has gotten worse. I now have 9.5gigs of other and i only had 144 random songs from the 900+ I had purchased. I'm going to scream.
     
    #13 J-94, Dec 27, 2013
  14. Europa

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    Yeesh. I had my iPad mini for about three days when suddenly the other section shot up to 7 GB. It was less than 1GB the day before. I restored it to stock and synced everything back on and it's been fine since. It was a bit of a hassle, but that's what I recommend you do as well.
     
    #14 Europa, Dec 27, 2013
  15. J-94

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    How would i go about this? You mean restore to new? Its 2:30Am where I am lol i need sleep but i wanna see this through...
     
    #15 J-94, Dec 27, 2013
  16. Europa

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    Just hit the restore button in iTunes and select "new iPhone" when it asks if you want to use a backup. Then you'll have to sync your music, apps, etc. iCloud will add your contacts, bookmarks and notes back in. You don't have to do it tonight.
     
    #16 Europa, Dec 27, 2013
  17. supersonicbaron

    supersonicbaron Member
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    I have had a similar issue, restore and set up as new is the best option. Sometimes the backup file carried the corrupt data (in my case it did)

    I have a 64Gig 5s that has 55Gigs of stuff - restore and sync took about 3 hours, then there's the restore of in app purchases

    Quite annoying but the best option to get the "other" data down. I currently have about 1,7Gigs of "other" data, from the research I have done that seems to be an acceptable number


    Sent from my iPhone using Tapatalk
     
    #17 supersonicbaron, Dec 28, 2013
  18. Ledsteplin

    Ledsteplin Genius
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    1.7 GB of "other" is acceptable? Maybe for a 64gb phone. But I wouldn't want that much on my 16gb phone.


    Sent using iCafe app
     
    #18 Ledsteplin, Dec 28, 2013
  19. supersonicbaron

    supersonicbaron Member
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    Considering that the OS(iOS 7) is approximately 1.2Gig itself, I don't see how you'll escape "other" or get it lower


    Sent from my iPhone using Tapatalk
     
    #19 supersonicbaron, Dec 28, 2013
  20. Ledsteplin

    Ledsteplin Genius
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    iOS 7 took about 200 mb more than iOS 6. I have no idea what I have in "other". I don't think it's much. I've kept a watch on my space usage, and haven't noticed any unexplained loss. Here's my usage info. About to delete some photos and a few apps.
    ImageUploadedByiCafe Forums1388253913.741456.jpg


    Sent using iCafe app
     
    #20 Ledsteplin, Dec 28, 2013
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