iTunes device over capacity?

J-94

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Mar 7, 2011
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#1
Hello it has been a while since my last visit and i shall strive to check in more often in the future! I am currently having a descrepancy with my iTunes account. After updating my phone after about a month of purchases, iTunes notified me that my device was over capacity. Deeming this to be impossible, I checked my phone and saw that i had nearly 4G of free space. After consulting with my old friend google I thought i should restore from new. I am not comfortable doing this as iTunes has warned me that purchases not on my computer will have to be re-purchased. Aghhh! This is so crazy. I have noticed that song were moved to the cloud (seemingly) randomly as well. WHAT. IS. GOING. ON?

Oh and to all the older members that are still around... school is going well, and I'll be 20 in June haha hope you're all doing well.
 

J-94

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Mar 7, 2011
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#2
Upon powering off the phone and shutting down iTunes, it seems to have corrected itself. However the "other" section under the summary is still over 7gigs. is this normal?
 

Europa

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#3
It's been a while. Good to see you. :)

7 GB is pretty high. How much space is your messages app taking up?

Settings > General > Usage (wait a minute for it to load) > Messages
 

J-94

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Mar 7, 2011
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#5
It's been a while. Good to see you. :)

7 GB is pretty high. How much space is your messages app taking up?

Settings > General > Usage (wait a minute for it to load) > Messages
Thanks! I'll try to be around more often lol
and to answer your question, not a lot of space at all 422 MB
 

Europa

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#7
Do you think I should restore from back up, would that make a difference?
Yeah, restore from backup. The unknown/corrupt data often doesn't transfer over to the backup. If it does, you could restore to factory settings at that point.
 

J-94

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#8
Yeah, restore from backup. The unknown/corrupt data often doesn't transfer over to the backup. If it does, you could restore to factory settings at that point.
alright. I'll go do that now. Be back in a few (hopefully lol)
 

J-94

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#9
Yeah, restore from backup. The unknown/corrupt data often doesn't transfer over to the backup. If it does, you could restore to factory settings at that point.
alright. so when i went to restore from back up, i was notified that some purchases made on the phone had not been transferred to my computer, although i didn't see any in the status bar thing during the sync. Could iTunes be mistaking synced purchases for unsynced purchases. I really would rather avoid paying for them again if so.
 

Europa

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#10
Music and apps can be downloaded again for free, even if they haven't ever been transferred to a computer. I thought movies could be as well, but I'm not certain.
 

J-94

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#11
Alright. Hold on a minute.
 

J-94

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#12
Still waiting.....:confused:
 

J-94

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#13
Yeah, restore from backup. The unknown/corrupt data often doesn't transfer over to the backup. If it does, you could restore to factory settings at that point.
Alright I've restored from backup. However the problem has gotten worse. I now have 9.5gigs of other and i only had 144 random songs from the 900+ I had purchased. I'm going to scream.
 

Europa

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#14
Yeesh. I had my iPad mini for about three days when suddenly the other section shot up to 7 GB. It was less than 1GB the day before. I restored it to stock and synced everything back on and it's been fine since. It was a bit of a hassle, but that's what I recommend you do as well.
 

J-94

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#15
Yeesh. I had my iPad mini for about three days when suddenly the other section shot up to 7 GB. It was less than 1GB the day before. I restored it to stock and synced everything back on and it's been fine since. It was a bit of a hassle, but that's what I recommend you do as well.
How would i go about this? You mean restore to new? Its 2:30Am where I am lol i need sleep but i wanna see this through...
 

Europa

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#16
Just hit the restore button in iTunes and select "new iPhone" when it asks if you want to use a backup. Then you'll have to sync your music, apps, etc. iCloud will add your contacts, bookmarks and notes back in. You don't have to do it tonight.
 
Oct 26, 2010
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#17
I have had a similar issue, restore and set up as new is the best option. Sometimes the backup file carried the corrupt data (in my case it did)

I have a 64Gig 5s that has 55Gigs of stuff - restore and sync took about 3 hours, then there's the restore of in app purchases

Quite annoying but the best option to get the "other" data down. I currently have about 1,7Gigs of "other" data, from the research I have done that seems to be an acceptable number


Sent from my iPhone using Tapatalk
 

Ledsteplin

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#18
I have had a similar issue, restore and set up as new is the best option. Sometimes the backup file carried the corrupt data (in my case it did)

I have a 64Gig 5s that has 55Gigs of stuff - restore and sync took about 3 hours, then there's the restore of in app purchases

Quite annoying but the best option to get the "other" data down. I currently have about 1,7Gigs of "other" data, from the research I have done that seems to be an acceptable number


Sent from my iPhone using Tapatalk
1.7 GB of "other" is acceptable? Maybe for a 64gb phone. But I wouldn't want that much on my 16gb phone.


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Oct 26, 2010
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#19
1.7 GB of "other" is acceptable? Maybe for a 64gb phone. But I wouldn't want that much on my 16gb phone.


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Considering that the OS(iOS 7) is approximately 1.2Gig itself, I don't see how you'll escape "other" or get it lower


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Ledsteplin

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#20
Considering that the OS(iOS 7) is approximately 1.2Gig itself, I don't see how you'll escape "other" or get it lower


Sent from my iPhone using Tapatalk
iOS 7 took about 200 mb more than iOS 6. I have no idea what I have in "other". I don't think it's much. I've kept a watch on my space usage, and haven't noticed any unexplained loss. Here's my usage info. About to delete some photos and a few apps.
ImageUploadedByiCafe Forums1388253913.741456.jpg



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