iTunes error 8010

Discussion in 'iTunes' started by fsas06, Mar 15, 2015.

  1. fsas06

    fsas06 Member
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    I noticed this error about 2 days again, so I'm not sure if it's happened before. But 2 days ago we changed internet companies and now iTunes gives me that error 8010, and its says I need to check the connection to the Internet. iTunes Store loads up and I'm on the Internet so it is connected. Iv updated iTunes, iv checked and repaired registries, I don't know what to do. I can't download updates for apps and probably can't download anything else.
     
  2. fsas06

    fsas06 Member
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    Also iv updated the router firmware, and reset the setting to default, and I'm on pc.
     
  3. Ledsteplin

    Ledsteplin Genius
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    Have you spoken with your new Internet provider? If so, what do they say?


    Sent from my ancient but trustworthy iPhone 5. ☮
     
  4. fsas06

    fsas06 Member
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    I haven't because I'm not sure if this is an iTunes error or internet provider problem
     
  5. Europa

    Europa Moderator
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  6. fsas06

    fsas06 Member
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    heres the network connection part of the test, it says itunes in not enabled in my firewall, and im not sure how to change that or the proxys
    **** Network Connectivity Tests ****

    Network Adapter Information

    Adapter Name: {AB44F9BF-F388-42CD-AD9D-5399A44C46B2}
    Description: TAP-Win32 Adapter V9
    IP Address: 10.30.1.18
    Subnet Mask: 255.255.255.252
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server: 10.30.1.17
    Lease Obtained: Mon Mar 16 07:47:55 2015

    Lease Expires: Wed Dec 31 16:00:00 1969

    DNS Servers: 209.222.18.222
    209.222.18.218

    Adapter Name: {9E35D0EA-0CD8-4959-8895-83C1551FA3AA}
    Description: Microsoft Virtual WiFi Miniport Adapter #2
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 16:00:00 1969

    Lease Expires: Wed Dec 31 16:00:00 1969

    DNS Servers:

    Adapter Name: {0FF166AB-D0B1-40B7-8E35-88C22273645A}
    Description: Linksys AE6000
    IP Address: 192.168.1.17
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Wed Dec 31 16:00:00 1969

    Lease Expires: Wed Dec 31 16:00:00 1969

    DNS Servers:

    Adapter Name: {D496ADC3-7DE6-48E6-84BC-0A93B173CEBF}
    Description: Broadcom NetLink (TM) Gigabit Ethernet
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 16:00:00 1969

    Lease Expires: Wed Dec 31 16:00:00 1969

    DNS Servers:

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No

    Firewall Information

    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.

    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2015-03-16 08:09:42.
     
  7. fsas06

    fsas06 Member
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    i figured out how to get the fire wall and itunes reads my iphone/pad to sync over wifi but when i try to sync the devices disappears and im still getting the 8010 error trying to download apps
     
  8. fsas06

    fsas06 Member
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    for some strange reason i tried to download the same app wile connected to a VPN and it works, the download finished, and i was able to successfully sync my phone over wifi, so im not sure what that means or how it can help
     
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