iTunes never completed order to finish activation!

10smom

New Member
Jan 12, 2007
5
0
0
#1
Here is email I received from ATT

Congratulations, AT&T has successfuly activated your iPhone service.

If you have not done so already, please connect your iPhone to your computer now to complete this activation (or click here if your iPhone is already connected).



iTunes sent a warning message that order could not be completed as iTunes store is busy. So I waited and tried many times last night then decided to wait to early this morning when less traffic. No more warning message but still no phone service. I know iTunes never completed order even though it does not show warning message anymore.

Both my son and husband have new iPhones and activated on their macs and had no promblem finishing order and their phones are working great. only difference w/ me and them is they have new phone service I have existing phone serivce. I know it must be a glitch in my computer/software for iTunes. anyone have idea on how to finish activation. By the way my old phone no longer works. thanks for help
 

ColsTiger

Zealot
Gold
Mar 8, 2007
5,856
2
38
Columbus, GA
#2
Here is email I received from ATT

Congratulations, AT&T has successfuly activated your iPhone service.

If you have not done so already, please connect your iPhone to your computer now to complete this activation (or click here if your iPhone is already connected).



iTunes sent a warning message that order could not be completed as iTunes store is busy. So I waited and tried many times last night then decided to wait to early this morning when less traffic. No more warning message but still no phone service. I know iTunes never completed order even though it does not show warning message anymore.

Both my son and husband have new iPhones and activated on their macs and had no promblem finishing order and their phones are working great. only difference w/ me and them is they have new phone service I have existing phone serivce. I know it must be a glitch in my computer/software for iTunes. anyone have idea on how to finish activation. By the way my old phone no longer works. thanks for help
It's not just your computer/software. Many, many existing customers that were upgrading to iPhone are having the same problems. Mine never completed activation either. I did have a small text message plan. I'm thinking the features on the existing plans are causing the problem.
 

Flyboone

New Member
Jun 16, 2007
16
0
0
#3
shut down your phone by holding the sleep button for 3 seconds then power it back on. That's what worked for me
 

iPhoner

New Member
Jun 28, 2007
5
0
0
#4
If you need a # call 1-800-MY-iphone - it's the iPhone tech support line.
 

brunn1022

New Member
Jun 25, 2007
26
0
0
Cincinnati
#5
iPhone tech support line is not open right now! Got a message saying please call back during regular businesss hrs but then was never told what they were
 

10smom

New Member
Jan 12, 2007
5
0
0
#6
It Worked!

shut down your phone by holding the sleep button for 3 seconds then power it back on. That's what worked for me
Flybone,

You are my hero! Thank you thank you. I cannot believe I tried turning off everything else but the iPhone. Duh. I didn't even know it was on and there was a power button. Thanks for the info. I hope this helps other that have gotten the activation email and still no service. It works
 

Flyboone

New Member
Jun 16, 2007
16
0
0
#7
Flybone,

You are my hero! Thank you thank you. I cannot believe I tried turning off everything else but the iPhone. Duh. I didn't even know it was on and there was a power button. Thanks for the info. I hope this helps other that have gotten the activation email and still no service. It works
cool I hope this can save others the frustration I went through