iTunes not opening on iPhone 5

Discussion in 'iTunes' started by Jaccks, Oct 7, 2013.

  1. Jaccks

    Jaccks Member
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    When I open iTunes on my iPhone 5 it immediately crashes, tried a reboot. Anyone aware of an issue like this going on. I am on ios7.


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  2. iPutz

    iPutz Zealot
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    Maybe try a hard reset and if that doesn't cure the problem, maybe updating to iOS7.0.2 will if you're still on iOS 7.0. Good luck.


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  3. Jaccks

    Jaccks Member
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    Yep, those things have been done, still won't open.


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  4. RoofMonkey

    RoofMonkey Genius
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    Try a restore as new. Sucks, but could fix the issue.
     
  5. Europa

    Europa Moderator
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    Open the iPod app and then click the link for "store." That's an alternative way to open iTunes. You only have to do this once. Now close the iTunes app and try to open it the regular way and check if it loads fine without crashing. If it still crashes after that, change your cookie settings. Settings > Safari > Privacy and Security > Block Cookies. If it is set to "always" change it to "from third parties and advertisers." Having it set to Always can cause iTunes to crash.
     
  6. Jaccks

    Jaccks Member
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    Yay! It worked! Thanks Europa, you always seem to have the answers, much appreciated.


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