iTunes not opening on iPhone 5

Jaccks

Member
Bronze
Mar 30, 2011
53
2
8
#1
When I open iTunes on my iPhone 5 it immediately crashes, tried a reboot. Anyone aware of an issue like this going on. I am on ios7.


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iPutz

Zealot
Silver
Nov 20, 2012
962
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US Midwest
#2
Maybe try a hard reset and if that doesn't cure the problem, maybe updating to iOS7.0.2 will if you're still on iOS 7.0. Good luck.


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Jaccks

Member
Bronze
Mar 30, 2011
53
2
8
#3
Yep, those things have been done, still won't open.


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RoofMonkey

Genius
Gold
Jun 21, 2010
8,891
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#4
Try a restore as new. Sucks, but could fix the issue.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,422
5,548
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Utah
#5
Yep, those things have been done, still won't open.
Open the iPod app and then click the link for "store." That's an alternative way to open iTunes. You only have to do this once. Now close the iTunes app and try to open it the regular way and check if it loads fine without crashing. If it still crashes after that, change your cookie settings. Settings > Safari > Privacy and Security > Block Cookies. If it is set to "always" change it to "from third parties and advertisers." Having it set to Always can cause iTunes to crash.
 

Jaccks

Member
Bronze
Mar 30, 2011
53
2
8
#6
Yay! It worked! Thanks Europa, you always seem to have the answers, much appreciated.


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