Jailbroken but need to send back to Apple for Dead Battery

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Proplayer44

Member
Bronze
Sep 13, 2010
75
0
6
#1
So my son's Ipod battery is dead. I have called Apple and it's covered but I need to ship it to them, (no store close by).

The only time the Ipod turns on is when its plugged into the wall. It will not turn on while plugged into the computer. I want to restore it so it removes the jailbreak but can't because it won't work connected to the PC. It is already at 5.1 so I can't do an over the cloud update since it's already updated. Any idea how to resolve? Is there a combined push of buttons that resets the ipod back to factory? I could do this while its plugged into the wall.
 

theorioles33

Evangelist
Silver
Jul 21, 2007
925
136
63
USA
#4
Honestly, I don't think I would worry about it. They wont know its jailbroken until they fix it and even then they might not notice.

I know, I'm not very helpful. :)
 

fijiman

Contributor
Silver
Feb 13, 2011
832
64
28
UK
#5
You can leave the iPod in the wall charger and put it into DFU mode thus forcing a restore....Not sure if it will work OTA....on the other hand your computer may "see" the iPod(when connected with USB cable) when in DFU mode...
 
Dec 15, 2008
5,386
340
83
27
Pensacola, FL
#6
You should always do everything possible to get it un jailbroken. If they notice it being jailbroken, they have the power to send it back and not repair it. Or you may not even get it back depending on their rules. Usually they just don't repair/fix it.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
113
Utah
#8
If it's a legitimate warranty-covered hardware problem, they usually fix it regardless if it's jailbroken.
 
Dec 15, 2008
5,386
340
83
27
Pensacola, FL
#9
If it's a legitimate warranty-covered hardware problem, they usually fix it regardless if it's jailbroken.
It's really hard to say whether or not they will fix it. Technically, from my experience of knowing Apple, the warranty is only valid if nothing has been done to the iPhone itself such as 3rd party / Jailbroken / tampered with. The easiest and safest thing to do is just restore it and re Jailbreak it when you receive it back.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
113
Utah
#10
It's really hard to say whether or not they will fix it. Technically, from my experience of knowing Apple, the warranty is only valid if nothing has been done to the iPhone itself such as 3rd party / Jailbroken / tampered with. The easiest and safest thing to do is just restore it and re Jailbreak it when you receive it back.
I agree with always restoring a jailbroken phone prior to taking it in. However, I've heard plenty of times from people who took them jailbroken and still got them replaced (since the hardware problem had nothing to do with the jailbreak). Many of them were unable to successfuly restore it prior to the appointment. The OP was experiencing problems restoring so I just wanted to point out that it likely won't stop them from fixing/replacing it.