- May 1, 2009
I need help with my wife's Verizon iPhone. Whenever she makes a call, she gets no sound through the earpiece and can't talk in the receiver. When she turns on the speaker phone everything is fine. She can hear and talk. Also when she plugs in the earbuds everything is fine she can hear and talk. I have tried a hard reset and no luck, same thing. I have tried to restore to factory settings but I keep getting an error message stating that the iPhone is not eligible to be restored. Earlier today she did drop it so I personally think her phone is broken. Anyone have any suggestions it would be greatly appreciated.