Just swapped iPhone with Android... iPhone recipients still sending via iMessage

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altjx

Member
Bronze
Oct 21, 2009
411
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18
www.altonjsupport.net
#1
I used to have an iPhone and just swapped it with a Samsung Galaxy Note 3. However, some of my recipients who are still using iPhones are trying to communicate with me, but the messages are coming via iMessage (i can tell via my mac). Therefeore, I'm not getting my messages on my Android phone.

This is very annoying.
 

Ledsteplin

Genius
Gold
Oct 29, 2013
4,791
979
113
65
Florence, AL
#2
I used to have an iPhone and just swapped it with a Samsung Galaxy Note 3. However, some of my recipients who are still using iPhones are trying to communicate with me, but the messages are coming via iMessage (I can tell via my mac). Therefeore, I'm not getting my messages on my Android phone.

This is very annoying.
When you say, "swapped", do you mean traded in for a new Note 3 at a store, or swapped with person for a used one?


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altjx

Member
Bronze
Oct 21, 2009
411
10
18
www.altonjsupport.net
#6
Hey guys,

Thanks for your link Europa. I actually went there shortly after posting the thread, but I can still send messages via iMessages on my Macbook Pro - not sure if this is essentially "re-activating" it or not.

Also, by swapped, I mean I traded it for the Note 3 at Verizon. However, I made sure to "Erase All Content and Settings" before I gave it to them. I didn't turn iMessages before trading it.

EDIT: My iPhone friends are still saying that my number is still showing up as an iMessage.
 
Last edited:

Ledsteplin

Genius
Gold
Oct 29, 2013
4,791
979
113
65
Florence, AL
#7
Hey guys,

Thanks for your link Europa. I actually went there shortly after posting the thread, but I can still send messages via iMessages on my Macbook Pro - not sure if this is essentially "re-activating" it or not.

Also, by swapped, I mean I traded it for the Note 3 at Verizon. However, I made sure to "Erase All Content and Settings" before I gave it to them. I didn't turn iMessages before trading it.

EDIT: My iPhone friends are still saying that my number is still showing up as an iMessage.
This worked for someone with the exact same problem. Here's what they said.

Ok after many frustrating hours of trying to fix this messaging issue and trying everything that has been recommended I think I found a solution. Go to Appleid.apple.com sign in and go to PHONE NUMBERS and DELETE the phone number that has been updated to the Samsung Galaxy Note 3 "If you have more then one iPhone on that account" also at the same time Change your password. After I did this I received about 10 messages that were stuck in "Limbo" As of right now all my messages are going out and coming in just as they should. I hope this helps ! Good Luck



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altjx

Member
Bronze
Oct 21, 2009
411
10
18
www.altonjsupport.net
#8
Unfortunately, I can't delete my phone number from the "Phone Numbers" section.



However, I'm going to reset my password now though and give it a shot.

EDIT: Jesus, I can't even reset my password now because I don't remember the security questions. The "forgot your security answers" email address is invalid and no longer in use.

Guess I'll have to call Apple about this issue. I'll update you guys if they give me a suggestion other than yours.
 

altjx

Member
Bronze
Oct 21, 2009
411
10
18
www.altonjsupport.net
#9
UPDATE 6:48 PM: Just got off the phone with Apple and they mentioned that I'd have to give Samsung a call about this. I'll update once talking with Samsung.
 
Last edited:

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
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Utah
#10
I don't see how Samsung could help with this. It's an Apple service that's difficult to kill and switch over to the carrier.

Here are a few more things to try:
1. Change your Apple ID password.
2. Toggle airplane mode off/on.
3. Reset your network settings on the Android.
4. Ask your friends with an iPhone to reboot.

You should still be able to use iMessages on an iPad and your MacBook. They are setup with an email account rather than the phone number.