Lifeproof warranty replacement

Ty G

New Member
Jun 20, 2014
1
0
1
#1
I received a warranty replacement for the nuud case for my iPhone 5s today. Inside was a bag/envelope to send back my defective case. I did not know lifeproof wanted the defective case back because I planned to keep this as a backup. Is it required to send it back?
 

shutter13

Evangelist
Gold
Jan 8, 2009
2,201
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63
#2
Of course, if they didn't make you send it back everyone would claim to need a warranty replacement.
 

RoofMonkey

Genius
Gold
Jun 21, 2010
8,888
2,052
113
Florida
#3
I received a warranty replacement for the nuud case for my iPhone 5s today. Inside was a bag/envelope to send back my defective case. I did not know lifeproof wanted the defective case back because I planned to keep this as a backup. Is it required to send it back?
Unless they changed things, you have a 2 week timeframe to send it back to them. They used to say it was required to send them back the original case in the email with the RMA # and return instructions.

Don't send it back and they will charge you for the price of the new case.
 

Ledsteplin

Genius
Gold
Oct 29, 2013
4,831
988
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Florence, AL
#4
Unless they changed things, you have a 2 week timeframe to send it back to them. They used to say it was required to send them back the original case in the email with the RMA # and return instructions.

Don't send it back and they will charge you for the price of the new case.
I bought an Otterbox Defender from Verizon for my wife's 5c. The protective screen did not lie flush with the phone's screen. Otter sent me a Warranty Replacement but told me not to send the defective one to them. I had to send them photos of it. I then returned the defective case back to Verizon. I feel like I cheated someone, but I only did what they all asked me to do. I was impressed with Otter's customer service.
 
Dec 15, 2008
5,386
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Pensacola, FL
#5
I bought an Otterbox Defender from Verizon for my wife's 5c. The protective screen did not lie flush with the phone's screen. Otter sent me a Warranty Replacement but told me not to send the defective one to them. I had to send them photos of it. I then returned the defective case back to Verizon. I feel like I cheated someone, but I only did what they all asked me to do. I was impressed with Otter's customer service.
This is why I have been with Otterbox for a long while now. Their customer service is amazing. They don't request the defective product back. They will send me a replacement case for practically any reason I give them. They just want to retain their customers for future purchases. And as with all other businessses or I should say most, customer service is key for businesss.