my 5S won't receive all calls

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Jun 16, 2010
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1
#1
my 5s only receives some oncoming calls. i have been testing from different phones/locations. Most times when someone calls they hear 1 ring then it goes directly to voicemail. On my end...the phone does not ring at all and shows no missed calls. yesterday my wife tried calling me all day and my phone never rang (no necessarily a bad thing) but today she can call me with no problem....however, today i have been using my work desk phone to call my iphone (as a test) but my iphone does not ring at all. on my desk phone all i hear is 1 ring then right to voicemail.

been testing texts also. Most are coming in pretty late, but some are just fine. I know that could be a network traffic or cell signal issue.

i found articles on how to troubleshoot these issues but nothing works.

any ideas?

thanks
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
113
Utah
#2
Go into the settings app and reset your network settings.

Settings > General > Reset > Reset Network Settings
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
113
Utah
#4
Have you tried a new SIM card, resetting all settings or restoring? Does it happen when your signal strength is good when you aren't in a building?
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
113
Utah
#7
My 5s only rings 3 times then goes to voicemail What's up with that
It's ringing for the caller more times than it is for you. I've experienced the same things to times. I'll answer the call immediately, but they say it rang several times and took me a long time to answer. I'm not sure what you can do about it. It's the network. You could try restarting your network settings.