My iPhone 5 has crashed but did not sync photos. Can I recover them still?

Discussion in 'iPhone 5' started by francineheartsyou, Apr 23, 2013.

  1. francineheartsyou

    francineheartsyou New Member

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    On my phone, all I can see is a USB lead with an arrow pointing to an iTunes logo. I need to restore factory settings to get the phone working, but when I do that I lose all my media etc, and desperately need to recover my photos first. Does anyone know how to recover them when they did not sync to iTunes.
     
  2. Bennyboy

    Bennyboy Genius
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    Hey Francine. When was you last backup and was your iPhone jailbroken?
     
  3. francineheartsyou

    francineheartsyou New Member

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    Hey Benni, thank you so much for trying to help.. my phone was not jailbroken and has not had a backup, as it is a new phone, which unfortunately for me has had problems from day one and did not sync.
     
  4. Bennyboy

    Bennyboy Genius
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    How long have you had it? If there's a solution you'll find it in here, just be patient. Europa RoofMonkey or anyone else, if you can help I'd appreciate it.
     
  5. francineheartsyou

    francineheartsyou New Member

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    I have had it since March, but only working properly for the last 2 weeks as when downloading the new iOS it stopped my phone from charging, them it had the wrong sim, and now this...
     
  6. Europa

    Europa Moderator
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    Did you have iCloud backups or PhotoStream turned on? Either one will protect your photos without the need to sync to a computer. Do you have a PC or a Mac?
     
  7. francineheartsyou

    francineheartsyou New Member

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    No I didn't have either on as didn't expect this to happen, but at least I know know for the future. And I have a Mac at home but a PC in work, which I can access tomorrow.
     
  8. Bennyboy

    Bennyboy Genius
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    And also, I remember getting the iTunes crap couple times on my 4s. Hold the home button and power button till it turns off, it'll turn on and the Apple logo will appear, keep holding till that disappears and just let go of both buttons. Wait a few second and turn your phone back on. Make sure it's not plugged in when you do that.
     
  9. Europa

    Europa Moderator
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    Download DiskAid on your Mac and see if it will allow you access anything. I don't think it will, but it's your only shot, unfortunately.
     
  10. Bennyboy

    Bennyboy Genius
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    That's what I was thinking about earlier, but couldn't remember the name. That's good to know.
     
  11. EverythingApple

    EverythingApple Evangelist
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    iCloud should've been turned on since day one. Why'd you turn it off?
     
  12. Bennyboy

    Bennyboy Genius
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    Relax boy lol mine is off too.
     
  13. RoofMonkey

    RoofMonkey Genius
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    A free backup service & it's turned off? Tsk tsk ;)
     
  14. Europa

    Europa Moderator
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    I'm guessing Benny's still backing up in iTunes. I still do it that way sometimes.
     
  15. Bennyboy

    Bennyboy Genius
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    Yeah I'm old fashion, plus 5 gigs ain't enough space and iTunes it's way faster.
     
  16. EverythingApple

    EverythingApple Evangelist
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    Do you also prefer snail mail over email? :rolleyes:


    Sent using iCafe app
     
  17. Europa

    Europa Moderator
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    Both methods have pros and cons. The pros to backing up in iTunes instead of iCloud are that restores are faster and you don't have the 5 GB limit. The con is that it isn't automatically done daily.
     
  18. EverythingApple

    EverythingApple Evangelist
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    He said he's old fashioned. I was asking an old fashioned question that's still unanswered. ;)
     
  19. Europa

    Europa Moderator
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    Ah. I thought it was a rhetorical question meant to imply that he wasn't using what you see as the best/fastest backup method.
     
  20. Bennyboy

    Bennyboy Genius
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    Yes, I also rather pee outside than the urinal, I walk barefoot and I make my own fire ;)
     

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