My iPhone keeps turning off!

Johnny apple

New Member
Bronze
Mar 12, 2008
104
0
0
NYC
#1
every day about once a day my iPhone keeps shutting off without me knowing it and i have to keep resetting it just to turn it back on... anyone have any idea whats going on?
 

chrismmm

New Member
Silver
Dec 27, 2007
612
0
0
Gwinnett, Georgia
#2
how do u know it shutting off? is it rebooting or just sleep mode?
go to setting, general, set autolock to never
 

Johnny apple

New Member
Bronze
Mar 12, 2008
104
0
0
NYC
#3
cause when i go to use it its unresponsive and the only way to turn it back o is either to reset it or plug it into my computer
 

chrismmm

New Member
Silver
Dec 27, 2007
612
0
0
Gwinnett, Georgia
#4
when it goes into sleep mode and u want to use it. do u try to use the home button or something else to wake it up?
 

electoman

New Member
Bronze
Sep 20, 2007
127
0
0
Atlanta, GA
#5
Mine does the occasional restart. It will be playing along and then just the Apple logo. Weird.
 

Johnny apple

New Member
Bronze
Mar 12, 2008
104
0
0
NYC
#7
no its not jailbroken complety stock and i sometimes use the home button to awaken it
 

psylichon

Genius
Moderator
Oct 31, 2007
16,591
751
113
40
Philly
#8
Please define "unresponsive" and "reset" in the contexts to which you're referring. Is the phone freezing? Or going to a blank screen from which the home button does not awake? When you're "resetting" it, are you turning it off and on again or just back on? Your wording leaves a bit to confusion.
 

Johnny apple

New Member
Bronze
Mar 12, 2008
104
0
0
NYC
#9
ok when i mean unresponsive i don't mean freezing i mean its shutting off and the only way to turn it back on is to do a soft reset
 

psylichon

Genius
Moderator
Oct 31, 2007
16,591
751
113
40
Philly
#10
Well, you can't do a soft reset when the phone's already off, you're just turning it on. That's what's confusing me. So, are you just turning it back on?
 

psylichon

Genius
Moderator
Oct 31, 2007
16,591
751
113
40
Philly
#12
So what are you doing then? To me a "soft reset" is pressing the lock button until the red slider appears at the top, then sliding it off, then pressing the lock button again to turn it on. Another way to turn it off would be to hold down the home and lock button for 5 seconds. Holding them 7 seconds will then turn the phone on again.

I just can't quite visualize your situation. The phone is on, you're doing something, all of a sudden... blank screen? Then you... what?
 

Johnny apple

New Member
Bronze
Mar 12, 2008
104
0
0
NYC
#13
lol no i have my phone on and maybe after a couple of hours when i go to make a call or something its suddenly off then it seems that the only way to turn it back on is to do a hard reset...
(i got confused before with the soft reset)
 

psylichon

Genius
Moderator
Oct 31, 2007
16,591
751
113
40
Philly
#14
hehe, yer killin me here. What do you mean by "hard reset"? If the lock button is unresponsive, what else are you doing to turn it on?
 

Johnny apple

New Member
Bronze
Mar 12, 2008
104
0
0
NYC
#15
thats all doing im not sure whats happening but those are the buttons im pushing to turn it back on
 

psylichon

Genius
Moderator
Oct 31, 2007
16,591
751
113
40
Philly
#16
no because it wont work if i only push the sleep wake button
Well then this statement is confusing. I think you're referring to the home button in this quote?

Regardless, this is not ordinary behavior for a stock iPhone. I would go to settings/general/reset and hit "reset all settings". You will, of course, have to redo your settings after this.

If that doesn't change things, a restore through iTunes is in order.
 

psylichon

Genius
Moderator
Oct 31, 2007
16,591
751
113
40
Philly
#18
if i reset settings that wouldn't delete anything right?
No, the only thing that gets affected here is stuff in the settings page... auto-lock time, screen brightness, contact sort order...that sort of stuff. You'll just have to step through all those categories and put them back to how you want them. Takes a minute at the most.
 

Johnny apple

New Member
Bronze
Mar 12, 2008
104
0
0
NYC
#19
well thanks a lot you been very helpful i think im gonna have to restore on iTunes though
 

psylichon

Genius
Moderator
Oct 31, 2007
16,591
751
113
40
Philly
#20
Yeah I wouldn't be surprised. Good luck with it, and let us know how it goes.