My screen is black.

Mrallank59

Contributor
Bronze
Jan 8, 2013
247
31
28
#1
The other day I was hitting bottoms and the next thing I know, my screen is black. If I hit it, it will speak but I can't make it turn back on. I tried rebooting it like a phone. I held both buttons. The Apple shows up but then goes away. Can any help me straighten this out
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,506
113
Utah
#3
The other day I was hitting bottoms and the next thing I know, my screen is black. If I hit it, it will speak but I can't make it turn back on. I tried rebooting it like a phone. I held both buttons. The Apple shows up but then goes away. Can any help me straighten this out
It sounds like you have hardware damage. Since a hard reset isn't working (pressing both buttons at the same time), you'll need to connect to iTunes and attempt to restore it. It is likely that iTunes won't recognize it at first. If it doesn't, you'll need to put it in DFU mode and then attempt to restore. If you are able to get it restored, you can use your backup afterwards. Directions for entering DFU mode. If this doesn't work, you will need to take it in for diagnostics and repair/replacement.