Netflix DVD Service Renamed Qwikster and Separated from Netflix Streaming

Europa

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Dec 12, 2008
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#1
The Netflix DVD service will be renamed Qwikster and separated from Netflix streaming in a few weeks. The billing will be separate and the websites will no longer be integrated. There will be no price changes.

This is the email Netflix sent to customers this morning:

 

acosmichippo

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#2
Took em long enough. Like I said two months ago:


^^^exactly. If I knew this meant a better selection of content to stream, I'd be fine with it. What I am (and I think everyone else is) really upset about is that they're trying to spin this as doing us a favor. All they have to do is say, "hey, we have to raise prices because [yadda yadda]. Your money will go towards [blah blah]," but they don't. It just reeks of dishonesty.
 

psylichon

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Oct 31, 2007
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#4
If openness and honesty are so important to customer relations (and I they are), how does Apple get away with their tight-lippedness as to why they ever do anything they do?
 

one_crazy_dude

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Sep 13, 2009
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#5
I left Netflix just a week ago before the price change affected my billing and went to block buster for the ex Netflix users deal they have. Netflix's streaming sucks. All old movies nothing new releases. With BB I have new releases on DVD and unlimited return to store/pick up new one in my que. Best part is the store is 2 blocks from my house.

I like how Netflix thought they were the best and under estimated the power of money and lost more customers than they projected.
 
Aug 2, 2007
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#6
If openness and honesty are so important to customer relations (and I they are), how does Apple get away with their tight-lippedness as to why they ever do anything they do?
I think these are two different scenarios, one company is charging its paying customers a certain rate and then without explanation tacks on a 60 percent rate hike, whereas Apple creates and sells a line of products that no one is "subscribed" to, or obligated to buy or pay any monthly fee for. They can be as secretive as Willy Wonka and still be honest, and that just adds to their mystique.
 

Europa

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#7
I think these are two different scenarios, one company is charging its paying customers a certain rate and then without explanation tacks on a 60 percent rate hike, whereas Apple creates and sells a line of products that no one is "subscribed" to, or obligated to buy or pay any monthly fee for. They can be as secretive as Willy Wonka and still be honest, and that just adds to their mystique.
Most of us get our iPhones subsidized so we are obligated to a monthly fee. If we cancel our contracts, we'll have to pay a $325+ ETF (prorated $10/month). We can cancel Netflix at any time with no cancelation fee.
 

Ltzguy

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#8
Bahahahaha this is quite comical to me. When netflix sent me a notice that they were going to charge more, I cancelled and sent them an email, professional worded, but expressed how I felt. I never received a reply back. Pow! Take that mr netflix! Lol. Anyway, yes they could have handled it differently. Maybe gave us some choices. Explained why the price was going up. Maybe grandfather some people in. I dunno. But throwing it on you and giving you no choice or explanation is a bad move. Obviously.
 
Aug 2, 2007
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#9
I get my iPhones subsidized so I am obligated to a monthly fee. If I cancel my contract, I'll have to pay a $325 ETF (prorated $10/month). I can cancel Netflix at any time with no cancelation fee.
Yes but thats on AT&T 's end, a sevice provider for the iPhone, thankfully Apple isn't charging you an ETF :)
 

Europa

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#10
Yes but thats on AT&T 's end, a sevice provider for the iPhone, thankfully Apple isn't charging you an ETF :)
Yes, but the ETF is to cover the cost of the hardware. It doesn't really matter who we have to pay if we cancel; the point is that we are subscribed to it. The only alternative is to pay Apple $650-$750 and most people aren't willing to do that.
 

Bennyboy

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#11
I kept streaming, a lot more of newer stuff has been added since the price changes. I still think it's better than hulu+, I hate having to pay for something and have commercials in it.
 
Aug 2, 2007
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Long Island N.Y.
#12
Yes, but the ETF is to cover the cost of the hardware. It doesn't really matter who we have to pay if we cancel; the point is that we are subscribed to it. The only alternative is to pay Apple $650-$750 and most people aren't willing to do that.
Good point, but remember the ETF is still an AT&T mandated policy.
 

acosmichippo

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#14
If openness and honesty are so important to customer relations (and I they are), how does Apple get away with their tight-lippedness as to why they ever do anything they do?
They don't. Just look at the v1 price decrease in September '07.
 
Oct 3, 2009
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#17
I only ever had Netflix. Got it only because I got an Apple TV. I was happy when they re-did the price thing. My cost dropped.

I'll be keeping them. I know a lot of other people will also. I doubt that there has been a loss of 60% or more of their members. There's no other streaming service like it that works as well and with as deep of a library. Hulu sucks.
 
Jun 19, 2007
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#18
I only ever had Netflix. Got it only because I got an Apple TV. I was happy when they re-did the price thing. My cost dropped.

I'll be keeping them. I know a lot of other people will also. I doubt that there has been a loss of 60% or more of their members. There's no other streaming service like it that works as well and with as deep of a library. Hulu sucks.
It hasn't affected me, since I only have a streaming account now.
 
Oct 3, 2009
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#19
I meant to type streaming.

I have only ever had a streaming account.