No AppleCare in Florida?

shutter13

Evangelist
Gold
Jan 8, 2009
2,201
144
63
#1
So I have been trying to purchase AppleCare this morning, finally got through to someone at Apple and they said Florida Law prevented them from selling it over the phone. But when I look at the terms and conditions....

"9 Other Provisionsa Apple may subcontract or assign performance of its obligations to third parties.b For U.S. and Canada, telephone and web-based support resources under this Plan will beprovided in English only.c This Plan is offered and valid only in the 50 United States, the District of Columbia, Canada, Brazil, and Mexico. This Plan is not valid in any other country or U.S. territory. This Plan is not available for Florida consumers or where prohibited by law."

Any other decent insurance plans.
 

RoofMonkey

Genius
Gold
Jun 21, 2010
8,861
2,046
113
Florida
#2
We got Applecare+ when we bought my wife's 7+ just a few days ago. Purchased online from Apple.
We are in Florida
I'd try going into an Apple Store and purchase it.
 

shutter13

Evangelist
Gold
Jan 8, 2009
2,201
144
63
#3
Have you used it? It was offered to me when I preordered the phone, but I declined and cannot purchase it now.
 

shutter13

Evangelist
Gold
Jan 8, 2009
2,201
144
63
#5
I have been trying to purchase it all day, they will not let me. Apple.com says I have to have other items in my bag. If I go to the store on safari I get past the point where it sends the diagnostic to my phone and i tell it my phone number and what state I live in and that's where it stops. I spoke to an apple rep on the phone and they told me I would have to go to a store to buy AppleCare +, but the terms say the plan is not valid in Florida, so I'm pretty sure I don't want to drive a few hours for something they may or may not honor.
 

shutter13

Evangelist
Gold
Jan 8, 2009
2,201
144
63
#7
Carrier isn't much better, although there is one an hour away, I'll call and check with them tomorrow, but I'm still wondering about the AppleCare terms and conditions, it's pretty specific, AppleCare doesn't appear to be valid.
 

RoofMonkey

Genius
Gold
Jun 21, 2010
8,861
2,046
113
Florida
#8
Carrier isn't much better, although there is one an hour away, I'll call and check with them tomorrow, but I'm still wondering about the AppleCare terms and conditions, it's pretty specific, AppleCare doesn't appear to be valid.
Hoping we never have to, but I can guarantee that if they sold it to us from a Florida Apple Store it will damn well be honored if something happens and we need to use it.
 

ricks2gtouch

Zealot
Silver
Feb 20, 2009
585
162
43
Florida
#9
I am in FL and I have purchased apple care for almost all my devices. You do have to call the support line and get to another level of their sales team, I have not been able to purchase from the first person I talked to. I'm sorry, I can't remember the name of the team that has to do it. Because of the nature of the Apple care sale, I also asked if it would be honored and I was assured that it would be.
 

bballrob

Genius
Gold
Oct 11, 2009
1,921
476
83
Alaska
#10
I am in FL and I have purchased apple care for almost all my devices. You do have to call the support line and get to another level of their sales team, I have not been able to purchase from the first person I talked to. I'm sorry, I can't remember the name of the team that has to do it. Because of the nature of the Apple care sale, I also asked if it would be honored and I was assured that it would be.
Have you ever filed a claim?
 

RoofMonkey

Genius
Gold
Jun 21, 2010
8,861
2,046
113
Florida
#11
From a friend of mine who just ordered AppleCare+ over the phone. He lives in Florida (I sent links to the Not available in Florida info ):

'I called the one 800 number because it would not let me do it online and I had to run a diagnostic on my phone to prove that everything worked OK. Then give them my serial number. After that they just took my credit card information and send me a copy electronically of the terms and agreements.
I asked the guy about what you said regarding Florida and he said that's not true he has never heard about that if you have it it's covered.

If you call them within the timeframe of your purchase, which I believe is within 60 days, then you can just do it over the phone. But it will not let you do it over the Internet since it has to run a diagnostic to make sure that your software is working correctly before they sell it to you.'
 
Last edited:

bballrob

Genius
Gold
Oct 11, 2009
1,921
476
83
Alaska
#12
If you call them within the timeframe of your purchase, which I believe is within 30 days, then you can just do it over the phone. But it will not let you do it over the Internet since it has to run a diagnostic to make sure that your software is working correctly before they sell it to you.'
Actually, it's 60.
 

shutter13

Evangelist
Gold
Jan 8, 2009
2,201
144
63
#16
That's cool, I will give it another shot, but the apple rep I talked to said it couldn't be done over the phone.
 

Leo

Zealot
Silver
Nov 9, 2008
898
133
43
29
Calgary, AB
#18
Unless the process is different in the U.S., phoning in to purchase will only get you regular AppleCare regardless of device, and not AppleCare+ (and half the time they'll just say they can't do it). The difference between the two is nothing, except you don't get accidental damage coverage, but instead only the extended warranty and extended phone support, similar to AppleCare for a Mac. Another note, the price between AppleCare and AppleCare+ for iPhone is EXACTLY THE SAME, and the reason you don't get the accidental coverage is because they cannot determine it's physical condition over the phone (they can only confirm if it's working via remote diagnostic, by making you go to Safari: diags:// on your iOS device, but they can't confirm if it has a cracked screen already).

To get AppleCare+, within 60 days of purchase you need to go to an Apple Store and have a Specialist on the floor physically inspect your device and ensure it's in proper working order and in physically good condition before they can apply AppleCare+. If it's not in physically good condition, the iPhone is ineligible.

Call an Apple Store in Florida to make sure they can do this for you before you make yourself a trip.
 
Last edited:

Napoleon PhoneApart

Moderator
Senior Moderator
Jun 19, 2007
33,450
4,536
113
Upper Marlboro, MD
#19
Unless the process is different in the U.S., phoning in to purchase will only get you regular AppleCare regardless of device, and not AppleCare+ (and half the time they'll just say they can't do it). The difference between the two is nothing, except you don't get accidental damage coverage, but instead only the extended warranty and extended phone support, similar to AppleCare for a Mac. Another note, the price between AppleCare and AppleCare+ for iPhone is EXACTLY THE SAME, and the reason you don't get the accidental coverage is because they cannot determine it's physical condition over the phone (they can only confirm if it's working via remote diagnostic, by making you go to Safari: diags:// on your iOS device, but they can't confirm if it has a cracked screen already).

To get AppleCare+, within 60 days of purchase you need to go to an Apple Store and have a Specialist on the floor physically inspect your device and ensure it's in proper working order and in physically good condition before they can apply AppleCare+. If it's not in physically good condition, the iPhone is ineligible.

Call an Apple Store in Florida to make sure they can do this for you before you make yourself a trip.
I've purchased Applecare+ over the phone for several years with no hassles, and that's with no remote diagnostic.
 

Leo

Zealot
Silver
Nov 9, 2008
898
133
43
29
Calgary, AB
#20
I've purchased Applecare+ over the phone for several years with no hassles, and that's with no remote diagnostic.
That's good to hear! Honestly that's how it should be. In Canada, there's a ton more hoops to jump through...and sometimes things aren't even possible (i.e. we don't have expedited shipping for business customers, while in the US it's no problem).