No sound on iPhone 6

Rlkant18

Member
Bronze
Oct 18, 2014
36
1
8
#1
I just received my new iPhone 6 in the mail last night and sometimes I don't get a sound out of the speaker when I have the sound on. For example when I take a screenshot and the sound is on. Sometimes I don't get a sound and I have to put it on mute and then unmute and it works fine
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,506
113
Utah
#2
Press the home button and the lock button at the same time for about five seconds.
 

Rlkant18

Member
Bronze
Oct 18, 2014
36
1
8
#3
Ill try that and report back. What does that do. A soft reset?
 

Murphy47

New Member
Oct 13, 2014
8
2
3
#5
I have the same problem. Sometimes sound works, sometimes it doesn't. Completely random as to what functions are affected. Can't duplicate in App Store, so just living with it.
 

Ledsteplin

Genius
Gold
Oct 29, 2013
4,819
985
113
65
Florence, AL
#6
I have the same problem. Sometimes sound works, sometimes it doesn't. Completely random as to what functions are affected. Can't duplicate in App Store, so just living with it.
Is it usually the bottom speaker? Music, Videos, game sounds and etc? If so, when you don't hear those sounds, try going to YouTube. Turn the sound all the way down, then all the way up. Then go back to the homescreen and turn the volume all the way up. That worked for me when I had that issue a while back.


Sent from my ancient but trustworthy iPhone 5.
 

Murphy47

New Member
Oct 13, 2014
8
2
3
#7
Is it usually the bottom speaker? Music, Videos, game sounds and etc? If so, when you don't hear those sounds, try going to YouTube. Turn the sound all the way down, then all the way up. Then go back to the homescreen and turn the volume all the way up. That worked for me when I had that issue a while back.


Sent from my ancient but trustworthy iPhone 5.
Stupid spell correct. I meant to say Apple Store.
It truly is a random problem. Can be ANY sound. Notifications, music, calls. Sometime there just isn't any sound.
Never seems to happen when talking to a "genius" of course.
I will try your tip tho. Never know what will kick start things.
Thanks!
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,506
113
Utah
#8
@Murphy47 Restore to factory settings and run it for a while to test. You can apply your backup later if the problem persists after it's restored. If that fixes it, set it up from scratch. If it doesn't fix it, Apple will likely replace it even if you can't replicate it in the store. It's hard to say if it's software or hardware at this point, but I'm leaning towards software. You could try a hard reset and resetting all settings before restoring.