I got on to the muppets at orange yesterday, explained my situation and guess what got nowhere with them. I told them it had happened twice now and still nothing. This is getting beyond a joke. Seriously thinking of jailbreaking and being on a tethered.
Got on to orange again today and guess what.....? Got nowhere with the first guy I spoke to but the 2nd guy was lovely. Hopefully now orange will take out £20.42 today and my phone will be unlocked within 7 days!