Ordered through AT&T still no phone?

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Zanthe

#apple
Gold
Aug 9, 2007
2,630
314
83
#2
I only ordered from AT&T on Saturday. Right now they are saying no record of my order but it's early. I did receive a confirmation email though.
 

Apple2112

New Member
Sep 20, 2014
6
0
1
#3
I ordered through the AT&T website the second the log in screen appeared on 9/12 (6+, 64gb, space gray). I received a confirmation email at 2:01 a.m. CDT. At 9:00 a.m.on 9/12, I received a text saying my status has changed to "preparing to ship". I have that same status to this day with an expected ship of 10/2-10/13.
If I remember correctly, the new iphones go on sale in 20 other countries this week. So that means Apple has to get product out to those countries for sale. Which probably means an even greater delay in getting ours. Not that AT&T cares.
 

Mrmargatini

Contributor
Bronze
May 27, 2013
126
45
28
Colusa, California
#4
I ordered through the AT&T website the second the log in screen appeared on 9/12 (6+, 64gb, space gray). I received a confirmation email at 2:01 a.m. CDT. At 9:00 a.m.on 9/12, I received a text saying my status has changed to "preparing to ship". I have that same status to this day with an expected ship of 10/2-10/13.
If I remember correctly, the new iphones go on sale in 20 other countries this week. So that means Apple has to get product out to those countries for sale. Which probably means an even greater delay in getting ours. Not that AT&T cares.
That so sucks I just want my phone mean while my next program is already charging me for 2 phones this is ridiculous I would hope to see a shipping day at least by 9/26
 

Sassytallsista

Contributor
Bronze
May 22, 2010
312
53
28
Texas
#5
Can you cancel the order and try the local Apple Store or Att? Best buy may have a couple. I know it's not the ideal solution, but it could work out.


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evo x

New Member
Apr 16, 2009
13
4
3
#8
My 2 iPhone 6 + 64 gb SG still show 10/2-10/13 I also preorder around 2 am on 9/12 so frustrated. Next time I will use apple to preorder


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PDACPA

Member
Silver
Jan 16, 2008
542
8
18
Florida
#9
I am on the frustrated band wagon as well. I ordered my iPhone 6 plus on pre order morning (3:00am 9/12) via AT&T. Apple would not recognize my upgrade eligibility (but Apple did recognize my wife's and she received her 6 plus on 9/19).

Yet I am still sitting with a "preparing to ship" status and expected delivery 10-13 to 10-22.

What was the point of pre-ordering. I could go buy one ( I realize the 6 plus is in demand) without the pre-order.

As far as I am concerned, AT&T kept the 6plus for their stores and put all of us PRE ORDER on the back order table.

I wonder if Verizon wants 4 new lines?
 

RPMSTL

Member
Bronze
Jun 22, 2009
251
3
18
#10
Ordered a silver and a grey Plus 64 on 9/12 via ATT.

Received the Silver one on 9/22 and the grey still shows 10/2-10/13.
 

|3are

Member
Silver
Jun 13, 2008
730
17
18
Texas
#11
Moral of this thread is to stick with Apple for pre-orders.

I got "in" to AT&T's pre-order site before I could get through to Apple's, but no way was I ordering from AT&T. I've had luck waiting in line at AT&T stores for previous launches, but not for a pre-order.
 

Keukawater

Member
Bronze
Sep 10, 2014
79
33
18
#12
I am on the frustrated band wagon as well. I ordered my iPhone 6 plus on pre order morning (3:00am 9/12) via AT&T. Apple would not recognize my upgrade eligibility (but Apple did recognize my wife's and she received her 6 plus on 9/19).

Yet I am still sitting with a "preparing to ship" status and expected delivery 10-13 to 10-22.

What was the point of pre-ordering. I could go buy one ( I realize the 6 plus is in demand) without the pre-order.

As far as I am concerned, AT&T kept the 6plus for their stores and put all of us PRE ORDER on the back order table.

I wonder if Verizon wants 4 new lines?

I'm with verizon and I also preordered as soon as I was able (about 4 AM est on the 12th). I have an estimated ship date of 10/7 but the status of my order still says "awaiting inventory." I've tried going to verizon to get one, but none of the verizon stores within 100 miles received any space grey 64 GB 6+ phones.
 

PDACPA

Member
Silver
Jan 16, 2008
542
8
18
Florida
#13
@Keukawater thanks for the update. So it sounds like Apple is the only way to pre-order. I always order through Apple, but the upgrade was not recognized. So basically AT&T issue.

There is no point to pre-order through anyone but Apple.
 

Mrmargatini

Contributor
Bronze
May 27, 2013
126
45
28
Colusa, California
#15
Never ever ever again will I go through AT&T this sucks still no update just waiting and already billed for the month I was hoping that those that were quoted 10/1 that got them today that I would see my status change by now as well
 

Mrmargatini

Contributor
Bronze
May 27, 2013
126
45
28
Colusa, California
#16
Really? This is just beyond ridiculous how can there no updates movement or anything for us that had quotes dates of 10/2-10/13 and 10/13-10/22? WE ARE ALL APPLE FANS, FANBOYS, FAITHFULS I myself love my unlimited grandfathered data, for the most part my service is good but DAMN DAMN DAMN this waiting on Santa Clause for my iPhone 6 plus is just about the worst ever. At least send me an email or give me a way to cancel and order in the store. Noooo you can't do that right you have to tell me in the store we don't do cancellations in the store and it has to go through the system 24-48 ten come back and see if they have any in stock. DUDE WHERES MY PRE ORDER PHONE? Never again
 
Last edited by a moderator:

Cjvdh

Zealot
Gold
Mar 8, 2009
3,447
81
48
York, PA
www.twitter.com
#17
I take it you read this in the other thread I posted!

You want to know why there is such a drastic difference in delivery times for at&t? I talked to people who stayed up all night and pre ordered through at&t and guess what they still don't have a phone! I also talked with people whom said they pre ordered 8am-10am 9/12 and they got there phones on the 19th (launch day) the reason is .... we all know that at&t won't ever come out and publicly say this but the truth is that there servers and systems CRASHED! they had to manually enter the orders into there database and when they did it they did a terrible job at keeping them in "order" that is why so many people are confused! I know people who ordered the phone friday 9/12 at almost NOON! and guess what they got the phone 9/19 meanwhile the poor folk who ordered at 0301 isn't getting his until the middle of October!

If you ordered through at&t I can promise you that it wasn't apple fault! take a look at the people who ordered through apple I haven't seen very many complaints other than there server jammed when everyone got onto order at the same time which is expected! at&t on the other hand really screwed this one up if you ask me.
Yeah don't ever order through at&t there terrible!
 

ricks2gtouch

Zealot
Silver
Feb 20, 2009
585
162
43
Florida
#19
I do get the frustration, but I am not sure what you could expect? AT&T sucks because they don't have any news on a back ordered phone that they told you wouldn't be available until next month? Even if you could cancel your current order, why would you want to so you can just go place another back order in a store? Stores still don't have any stock, do they?
 

Mrmargatini

Contributor
Bronze
May 27, 2013
126
45
28
Colusa, California
#20
I do get the frustration, but I am not sure what you could expect? AT&T sucks because they don't have any news on a back ordered phone that they told you wouldn't be available until next month? Even if you could cancel your current order, why would you want to so you can just go place another back order in a store? Stores still don't have any stock, do they?
I honestly haven't even gone in to see or ask since they told me that I couldn't cancel in a time frame that would allow me to get a phone. I'm mad that they even have a preorder system that still doesn't allow me to have a phone yet. Why didn't they just say you can order online and wait? And people that went through the apple website which I wasn't able to get on at midnight have theirs and they ordered even 2 days later