Otterbox defender bad defect!

  1. IllusionEntity

    IllusionEntity Evangelist Gold

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    I just realised that if you have the Otterbox defender on the iPhone 4 the proximity sensor does not work! Anyone else getting this problem?
     
    #1
  2. Iloveiphones

    Iloveiphones Genius Platinum

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    I am not having any problems


    Sent from my iPhone using iCafe app
     
    #2
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  4. IllusionEntity

    IllusionEntity Evangelist Gold

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    Well it's strange because my proximity sensor just doesn't work :(
     
    #3
  5. IllusionEntity

    IllusionEntity Evangelist Gold

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    But it does work without the otterbox defender on.
     
    #4
  6. Iloveiphones

    Iloveiphones Genius Platinum

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    Edit: just saw your post about it working.

    Is there any debris in front of the sensor?


    Sent from my iPhone using iCafe app
     
    #5
  7. IllusionEntity

    IllusionEntity Evangelist Gold

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    Nope. Clean as a whistle :/ it's only with the otterbox on... Maybe it's the distance from the sensor to the beginning of the front of the case?
     
    #6
  8. Iloveiphones

    Iloveiphones Genius Platinum

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    Try emailing them, at customer.service@otterbox.com


    Sent from my iPhone using iCafe app
     
    #7
  9. Edge1978

    Edge1978 Member Bronze

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    I don't have a problem with mine either
     
    #8
  10. GAtkins

    GAtkins New Member

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    Mine works totally fine.
     
    #9
  11. MADTJ

    MADTJ New Member

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    My working just fine as it should be. No problem or anything.


    Sent from my iPhone using iCafe app
     
    #10
  12. jbrodeur76

    jbrodeur76 New Member

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    I am having the same problem, as is my wife. It works 110% with the case off, but when the case is on the sensor does not work.

    Here is what Otterbox sent me:

    "John,

    I understand the frustration you are experiencing. The issue is in the phone proximity sensor itself. Our development team has confirmed the case is not the cause. I know it may seem that way, but if you bring the item to Apple they can further assist you.

    Have an Otterrific Day!

    Thank You,

    Chris Wood
    Customer Service Representative"

    I will have to try Apple but I am imagining a pissing contest between the 2.
     
    #11
  13. fury

    fury Evangelist Gold

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    I believe it is indeed the phone's fault. My proximity sensor is actually visible (red) when on, and it doesn't work but within a few mm of something, so there might be a batch of phones that have iffy sensors. That defender is a few mm thick from the iPhone screen to the edge of the front face. So I have more trouble getting my sensor to work while my defender is on.
     
    #12
  14. iByron

    iByron Member Bronze

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    Same here mines work when I put it on just fine, just since I converted my iPhone with the white stickers it can't fit lol


    MacBook 4,1 & iPhone 4 32GB
    2.4GHz, 2GB, 160
     
    #13
  15. bpd691

    bpd691 New Member

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    I can confirm this issue. I'm having the same problem. It works perfectly without the case, but it won't work at all with the case on. I even removed the plastic film but it still wouldn't work!
     
    #14
  16. Mzstaples

    Mzstaples New Member

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    Yes I had the same problem & was about 2 return my phone. I took the plastic off the inside of the otterbox over the sensor & now it works!
     
    #15
  17. Njshoremom4gurlz

    Njshoremom4gurlz Member Bronze

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    What is proximity sensor?
    I have the otterbox defender I took it off cause I dislike how I couldn't see my white phone lol it's black and pink:)
    I loved it w the 3GS and when I heard on here they had one for iPhone 4,someone bought me one and now (shrug) I'm not thrilled too thick.Anyways I use it on day's I'm tossing my phone in and out if bag and very busy running w the kids otherwise I use a trim back cover and I'm now waiting on an order of screen covers.
    I also have the other ortterbox cover (purple nwhite) it's the one that has no screen cover and I like that one more...
    Anyways would I notice If my proximity sensor didn't work?


    Sent from my iPhone using iCafe app
     
    #16
  18. Mzstaples

    Mzstaples New Member

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    #17
  19. Njshoremom4gurlz

    Njshoremom4gurlz Member Bronze

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    Thank you:) I will keep my eye open see If that happens ever to me.


    Sent from my iPhone using iCafe app
     
    #18
  20. snowtrooper1966

    snowtrooper1966 Genius Gold

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    Wife has 4S and a Otter designed for the 4.
    Despite what I was told and read, her sensor works fine with the older style cutouts on the face of the Otterbox....
     
    #19
  21. imutter

    imutter Genius Gold

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    Otterbox has gret customer service you may want to call and get new one .......seems like you know how to work customerservice to get free stuff
     
    #20

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