Otterbox Warranty

Discussion in 'iPhone Cases and Accessories' started by btitus, Oct 17, 2012.

  1. btitus

    btitus Contributor
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    Maybe I'm just overlooking something, but can somebody tell me how, if needed, I register my Otterbox case for the warranty? For further clarification, I purchased it on eBay, new in the box. I believe it might have come from BestBuy or other retail store because it says "New iPhone" on the packaging.
     
  2. EverythingApple

    EverythingApple Evangelist
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    Some manufacturers void warranties when purchased on eBay. Email OtterBox and ask them.
     
  3. btitus

    btitus Contributor
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    Thanks I actually thought to do that before posting!


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  4. btitus

    btitus Contributor
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    I noticed that when I entered my contact and purchase information, eBay was listed as one of the vendors.


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  5. btitus

    btitus Contributor
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    This is the quick response I received from Otterbox:

    Any Otterbox case has a 1 year warranty on it, doesn't matter where it was purchased. On the iPhone5 cases we are asking our vendors to take care of immediate warranty problem


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  6. Kgd0630

    Kgd0630 Contributor
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    It seems they have a deal with some ebay stores. That's probably why it's accepted now.
     
  7. EverythingApple

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    Just make sure they deal with the store you bought it from. Sometimes only authorized stores on eBay are acceptable. I don't know if you bought it from a person, if that's acceptable.
     
  8. btitus

    btitus Contributor
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    My son recently ripped the silicone outer cover of his Defender. I had purchased it on eBay as well. I submitted a warranty claim buy filling out the form on their website and send sending in pics of the front, back and damaged area of the case. They are shipping a replacement for the cover no questions asked (theoretically).


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  9. btitus

    btitus Contributor
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    Quick update: Otterbox never sent the silicone cover so when I contacted them to inquire they agreed to send a brand new case.


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  10. btitus

    btitus Contributor
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    No, it got ripped so it needed to be replaced. The replacement was never shipped but when I contacted Otterbox they told me that they would send a complete case to make amends. Have tracked it from Colorado to Wisconsin so far on its trek here to North Carolina


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    #10 btitus, Nov 15, 2012
    Last edited by a moderator: Nov 15, 2014

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