Phone doesn't function while on a call

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budala15

Member
Bronze
Nov 17, 2013
150
0
16
#1
iPhone 5S-32gb

This happens sporadically. I was on a call and I wanted to pull up my notepad. I pressed the home button, but nothing happened. At the end of the call I clicked end call, nothing happened. Is this a hardware issue?
 

Ledsteplin

Genius
Gold
Oct 29, 2013
4,791
979
113
65
Florence, AL
#2
iPhone 5S-32gb

This happens sporadically. I was on a call and I wanted to pull up my notepad. I pressed the home button, but nothing happened. At the end of the call I clicked end call, nothing happened. Is this a hardware issue?
Have you tried a hard reset? Press top button and home button until the Apple logo appears, then release.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
113
Utah
#6
At&t told me it's a hardware side that can't be fixed. It must be returned to Apple and exchanged out for a new one.
Carrier reps aren't the most reliable source or information for tech support, and they tend to give misinformation if they aren't sure. For example, I've seen them tell customers that the iPhone has a titanium back, the 4S and the 5 both have 1 GB of RAM and Video on the 4S in rendered in DVD quality and on the 5 in Blu-Ray quality. They frequently don't know much about this type of stuff, so it's best to ask Apple or people on support forums like this one.

It sounds like a software problem to me. There are troubleshooting steps to try before determining that it is hardware and taking it to Apple. These steps should be taken in every instance to avoid unnecessary replacements. The final troubleshooting step is a factory restore. Have you tried a restore to factory settings yet?
 

budala15

Member
Bronze
Nov 17, 2013
150
0
16
#7
Carrier reps aren't the most reliable source or information for tech support, and they tend to give misinformation if they aren't sure. For example, I've seen them tell customers that the iPhone has a titanium back, the 4S and the 5 both have 1 GB of RAM and Video on the 4S in rendered in DVD quality and on the 5 in Blu-Ray quality. They frequently don't know much about this type of stuff, so it's best to ask Apple or people on support forums like this one.

It sounds like a software problem to me. There are troubleshooting steps to try before determining that it is hardware and taking it to Apple. These steps should be taken in every instance to avoid unnecessary replacements. The final troubleshooting step is a factory restore. Have you tried a restore to factory settings yet?
I just did it. Let me keep my eyes on it for now. Thx
 

budala15

Member
Bronze
Nov 17, 2013
150
0
16
#8
Carrier reps aren't the most reliable source or information for tech support, and they tend to give misinformation if they aren't sure. For example, I've seen them tell customers that the iPhone has a titanium back, the 4S and the 5 both have 1 GB of RAM and Video on the 4S in rendered in DVD quality and on the 5 in Blu-Ray quality. They frequently don't know much about this type of stuff, so it's best to ask Apple or people on support forums like this one.

It sounds like a software problem to me. There are troubleshooting steps to try before determining that it is hardware and taking it to Apple. These steps should be taken in every instance to avoid unnecessary replacements. The final troubleshooting step is a factory restore. Have you tried a restore to factory settings yet?
My Touch id option is grayed out now?
 

Merthod

New Member
Jan 29, 2014
3
0
1
#11
Yes I agree with Europa. When there's a hardware malfunction a problem usually persistent and it is possible that customer support may misdirect you if they diagnose the problem wrong. Software issues tend to happen "in certain events" as you state. Have you installed an app that mess somehow the calling procedure trying to enhance it or adding more features such as call recording? You may disable these apps too. And if the problem is persistent get your phone changed by a new one before your guarantee expires.