Pictures not showing in iMessages

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Docd

Contributor
Silver
Oct 16, 2011
650
66
28
#1
On my daughter's 5s using iOS 8.1 when she receives a picture message all she see in the message stream is a empty bubble. To see the picture she has to tap details and scroll down to see the pic. I've looked through all settings and the look correct and done numerous reboots and shutdowns. Any help that anyone can think of will be a great help.
 

Ledsteplin

Genius
Gold
Oct 29, 2013
4,791
979
113
65
Florence, AL
#2
In all those things you did on settings, was one Reset Network Settings? If not, try that and remember to enter the wifi passcode back in afterwards.


Sent from my ancient but trustworthy iPhone 5.
 

Docd

Contributor
Silver
Oct 16, 2011
650
66
28
#3
That was my next step I was trying to avoid that because her collage wifi can be a pain to re-set up.
 

Docd

Contributor
Silver
Oct 16, 2011
650
66
28
#4
Ok tried the resetting of network settings and it still not seeing pics unless you go into details
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,505
113
Utah
#6
Ok tried the resetting of network settings and it still not seeing pics unless you go into details
1. Settings > Messages > Send and Receive > Apple ID > Sign out
2. Settings > Messages > iMessages > Off
3. Do a hard reset and log back in.

If that doesn't work, the next steps are to delete all messages and reset all settings.
 

Docd

Contributor
Silver
Oct 16, 2011
650
66
28
#7
1. Settings > Messages > Send and Receive > Apple ID > Sign out
2. Settings > Messages > iMessages > Off
3. Do a hard reset and log back in.

If that doesn't work, the next steps are to delete all messages and reset all settings.
We tried this and still not working.
 

Docd

Contributor
Silver
Oct 16, 2011
650
66
28
#9
Did this and still didn't work. Restored as new and it started to work. She doesn't want to loose everything and start over so looking for another solution.