Ported number to AT&T, but still receiving calls on old carrier

llrickman

Contributor
Silver
Jan 12, 2008
787
26
28
Albuquerque , NM
#1
I just activated a friend of mines new iPhone. He was with Alltel and we ported his number to AT&T and the phone seems to be working he can make calls but when he receives a call its coming to his old alltel phone and not ringing to his iPhone. Anyone know what the problem might be?
 

Vultren

New Member
Bronze
Sep 9, 2007
41
0
0
#2
The number on the Alltel phone still has the connection to that phone versus the iPhone. So if I were you, try to reset the Alltel phone. If that doesn't work, re cancel your line for the Alltel service and try again.

I'm not an expert. But by what you have said, its obvious that the old phone still has the number activated to that specific phone. Therefor the iPhone isn't picking up on the new service.

If all fails, talk to both Alltel and AT&T and see if they can fix it for you.