Problem renting movies on Apple TV

GSA190

Member
Bronze
Oct 29, 2007
401
6
18
New York
#1
I received an Apple TV for Christmas. It's running on 4.4.4 software. When I rent a movie it prompts me to enter the security code on the back of my credit card. After entering the code, for a brief second, I see "Connecting to iTunes". It then sends me right back to the preview page for the movie. Nothing under rentals, nothing on my iTunes or anything. Solutions?
 

Mommy

Zealot
Gold
Feb 19, 2011
1,104
88
48
NY
#2
Did you try and unplug it for 30 seconds, then turn it back on? Apple tells me to do that if something goes wrong... Good luck!


Sent from my iPad2 using iCafe app
 

GSA190

Member
Bronze
Oct 29, 2007
401
6
18
New York
#3
I tried that. The customer service rep said that he tried every possible way to fix it.
 

Mommy

Zealot
Gold
Feb 19, 2011
1,104
88
48
NY
#4
I tried that. The customer service rep said that he tried every possible way to fix it.
oh ok. Sorry, I'm sure someone in here knows something to help you.