Problem with app

Discussion in 'iPhone Apps and Games' started by Zanthe, Feb 21, 2013.

  1. Zanthe

    Zanthe #apple
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    So a long time ago I bought "App Advice"...

    Now the app crashes everytime I click it. So I go to the app store and there it is ... says $1.99. I already bought it before. No indication that I have already downloaded. Can I delete the app and re-download without being charged?

    What's the deal?
     
  2. Napoleon PhoneApart

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    Does the "$1.99" ever change to "Install"? Sometimes it can take a while.
     
  3. Europa

    Europa Moderator
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    It should say "Open" instead of "1.99." Go to App Store > Updates > Purchased. It's slow to load these sometimes, so give it a minute. If it's listed there, you can download it for free after you delete it. If it's not listed there, go ahead and delete it and install it again anyway. If it does charge you, call or email an iTunes specialist and attach a copy of your original email receipt and they will refund you.
     
  4. Napoleon PhoneApart

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    My bad. I forgot you hadn't deleted the app.
     
  5. Zanthe

    Zanthe #apple
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    I deleted the app and re-installed and all went well without charging me again. Thanks! Now it works again.
     

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