Problem with app

Zanthe

#apple
Gold
Aug 9, 2007
2,635
321
83
#1
So a long time ago I bought "App Advice"...

Now the app crashes everytime I click it. So I go to the app store and there it is ... says $1.99. I already bought it before. No indication that I have already downloaded. Can I delete the app and re-download without being charged?

What's the deal?
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,429
5,552
113
Utah
#3
It should say "Open" instead of "1.99." Go to App Store > Updates > Purchased. It's slow to load these sometimes, so give it a minute. If it's listed there, you can download it for free after you delete it. If it's not listed there, go ahead and delete it and install it again anyway. If it does charge you, call or email an iTunes specialist and attach a copy of your original email receipt and they will refund you.
 

Zanthe

#apple
Gold
Aug 9, 2007
2,635
321
83
#5
It should say "Open" instead of "1.99." Go to App Store > Updates > Purchased. It's slow to load these sometimes, so give it a minute. If it's listed there, you can download it for free after you delete it. If it's not listed there, go ahead and delete it and install it again anyway. If it does charge you, call or email an iTunes specialist and attach a copy of your original email receipt and they will refund you.
I deleted the app and re-installed and all went well without charging me again. Thanks! Now it works again.