My upgrade eligibility is on 10/1/12 and i decided that i was going to try and see if I could get an iPhone 5 so I called att on friday and they told me that since I was so close to my upgrade date that it would be no problem to get it for the subsidized price. Only problem was that everywhere I went, they were sold out, which I expected, so I decided just to go into ATT yesterday and order one and have it shipped to my house. The rep I talked to let me know that I could not order it for the subsidized price because my upgrade date wasn't until 10/1. I let him know that I had talked to ATT customer service on friday and that she reassured me it was not going to be a problem. The rep wouldn't budge and kept insisting that even if they could push my upgrade date, the system wouldn't allow it on the iPhone 5, but he said I could get any other phone if I chose to or I could order it at a discounted price which meant I would have to pay almost full price for the phone. This really made me mad. It is not like I was trying to get one in the store, all I wanted to do was just order one. Guess I'll have to wait until 10/1!