Problems with AT&T!

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dcjose20

Member
Bronze
Aug 6, 2009
62
0
6
Corona, CA
#1
My upgrade eligibility is on 10/1/12 and i decided that i was going to try and see if I could get an iPhone 5 so I called att on friday and they told me that since I was so close to my upgrade date that it would be no problem to get it for the subsidized price. Only problem was that everywhere I went, they were sold out, which I expected, so I decided just to go into ATT yesterday and order one and have it shipped to my house. The rep I talked to let me know that I could not order it for the subsidized price because my upgrade date wasn't until 10/1. I let him know that I had talked to ATT customer service on friday and that she reassured me it was not going to be a problem. The rep wouldn't budge and kept insisting that even if they could push my upgrade date, the system wouldn't allow it on the iPhone 5, but he said I could get any other phone if I chose to or I could order it at a discounted price which meant I would have to pay almost full price for the phone. This really made me mad. It is not like I was trying to get one in the store, all I wanted to do was just order one. Guess I'll have to wait until 10/1!
 

btitus

Contributor
Silver
Apr 7, 2009
501
26
28
North Carolina
#4
I know it's hard to wait but hopefully the next week will fly by for you and you can hopefully pick up a 5 without any hassles.


Sent from my iPhone5 using iCafe app
 

FFAP1234

Member
Bronze
Jun 12, 2010
429
12
18
#5
My upgrade eligibility is on 10/1/12 and i decided that i was going to try and see if I could get an iPhone 5 so I called att on friday and they told me that since I was so close to my upgrade date that it would be no problem to get it for the subsidized price. Only problem was that everywhere I went, they were sold out, which I expected, so I decided just to go into ATT yesterday and order one and have it shipped to my house. The rep I talked to let me know that I could not order it for the subsidized price because my upgrade date wasn't until 10/1. I let him know that I had talked to ATT customer service on friday and that she reassured me it was not going to be a problem. The rep wouldn't budge and kept insisting that even if they could push my upgrade date, the system wouldn't allow it on the iPhone 5, but he said I could get any other phone if I chose to or I could order it at a discounted price which meant I would have to pay almost full price for the phone. This really made me mad. It is not like I was trying to get one in the store, all I wanted to do was just order one. Guess I'll have to wait until 10/1!
Call back to customer service and ask to talk to a supervisor; tell her/him what is going on and ask for permission to order from Apple store. She/He can make the change in your account and then you can order on line showing there that u are eligible. I had the the situation last year and solved it that way. Good luck : )
 

btitus

Contributor
Silver
Apr 7, 2009
501
26
28
North Carolina
#6
Call back to customer service and ask to talk to a supervisor; tell her/him what is going on and ask for permission to order from Apple store. She/He can make the change in your account and then you can order on line showing there that u are eligible. I had the the situation last year and solved it that way. Good luck : )
Or do that! Lol


Sent from my iPhone5 using iCafe app
 

smelton3

Member
Bronze
Apr 5, 2011
39
7
8
#7
I order my 4s slightly less than a month of the 18 months required before a fully subsidized device. This was last year. I reserved one via the Apple Store online. Went to the store during the time I requested on the reservation and paid $199 for a 16GB.
This year I was only 10 months into the 18 months. I just paid the extra because I had to have the 5.
Both with service through AT&T.
Guess my question: are they hassling you and you're almost to your 24th month or are you approaching your 18th month?


Sent from my iPad 3 or "new" iPad or whatever...using iCafe app
 

(L)

Contributor
Bronze
Nov 7, 2010
277
28
28
Arizona
#8
I've been out of contract for a month or two now and my upgrade status still says I may be eligible in May


Sent from my iPhone 4S using iCafe
 

dcjose20

Member
Bronze
Aug 6, 2009
62
0
6
Corona, CA
#9
I order my 4s slightly less than a month of the 18 months required before a fully subsidized device. This was last year. I reserved one via the Apple Store online. Went to the store during the time I requested on the reservation and paid $199 for a 16GB.
This year I was only 10 months into the 18 months. I just paid the extra because I had to have the 5.
Both with service through AT&T.
Guess my question: are they hassling you and you're almost to your 24th month or are you approaching your 18th month?


Sent from my iPad 3 or "new" iPad or whatever...using iCafe app
I'm approaching my 18th month.
 

smelton3

Member
Bronze
Apr 5, 2011
39
7
8
#11
Yeah, it's because you're just approaching the 18 months. Last year they were not moving on that date for me. However, my date last year was 12/24, Christmas Eve, they let me upgrade a week earlier. Now I just upgrade, pay the difference, and recoup the cost by selling the old device.



Sent from my iPad 3 or "new" iPad or whatever...using iCafe app
 

smelton3

Member
Bronze
Apr 5, 2011
39
7
8
#12
Yeah, it's because you're just approaching the 18 months. Last year they were not moving on that date for me. However, my date last year was 12/24, Christmas Eve, they let me upgrade a week earlier. Now I just upgrade, pay the difference, and recoup the cost by selling the old device.



Sent from my iPad 3 or "new" iPad or whatever...using iCafe app
 

dcjose20

Member
Bronze
Aug 6, 2009
62
0
6
Corona, CA
#14
So just as an update I finally have my upgrade and found an iPhone yesterday at a local radio shack. So glad i didn't order the phone and have to wait 3-4 weeks to get it. So far so good enjoying my new phone!