Question on exchangin iPhone at Apple Store (Jailbroken)

joysmahal

New Member
May 17, 2008
16
0
0
Seattle, WA
#1
Hi,

I recently bought a 16gb iPhone refurb. Received it last week. I noticed that theres 3 dead pixels. 1 is pretty bright and the other 2 are more dim.

I am going to try and exchange it for a new/or refurb one tomorrow at the Apple store.

My question is that I have it jailbroken and unlocked. I am currently an AT&T customer. Should I restore it back to the way I received it? Or will it not matter since I am an AT&T customer anyway (even though I did not officially register the iPhone on iTunes)?
 

psylichon

Genius
Moderator
Oct 31, 2007
16,591
751
113
40
Philly
#2
No, do not take it back to Apple jailbroken. They will not service it and will void your warranty. Sync all your data to external programs, and restore it as a new iPhone (not from a backup).
 

joysmahal

New Member
May 17, 2008
16
0
0
Seattle, WA
#3
No, do not take it back to Apple jailbroken. They will not service it and will void your warranty. Sync all your data to external programs, and restore it as a new iPhone (not from a backup).
Thanks for the quick reply. So I just restore it via iTunes and I should be all set before I return it?
 

psylichon

Genius
Moderator
Oct 31, 2007
16,591
751
113
40
Philly
#4
Thanks for the quick reply. So I just restore it via iTunes and I should be all set before I return it?
Indeed. In fact, I just did that very thing today. Easy as pie.
 

gotpancakes

New Member
Bronze
Nov 24, 2007
319
0
0
#6
yup yup listen to the man he knows his stuff..
and may i add.. when u go to the Apple store specificly ask for a new iPhone and not a refurb. normaly they will give in if u persist.
good luck!
 

joysmahal

New Member
May 17, 2008
16
0
0
Seattle, WA
#7
yup yup listen to the man he knows his stuff..
and may i add.. when u go to the Apple store specificly ask for a new iPhone and not a refurb. normaly they will give in if u persist.
good luck!
Thanks for the advice. I'll tell them that I want a new one b/c I don't want the risk of getting another one w/dead pixels or some other issues from a refurb. :)
 

Quake97

New Member
Silver
Jul 10, 2007
522
0
0
Philly Burbs
#8
I believe you can restore it using the program you unlocked/jailbroke it with. That'll reset everything back too, including the unlock.

Joe
 

wigwam89

New Member
Oct 28, 2009
1
0
0
#9
Hey guys, i have a 1st gen iPhone and its giving me problems. I have had it for about 6 months and had no problems besides pulled pixels until about a 3 days ago. First of all everytime i make a call, it gets dropped within ten seconds, the service goes from full bars to nothin constantly. This also messes with my text messages. Also it is startin to get really hot when i use it or charge it. The thing is it is unlocked and i have tmobile. i was wondering if i could restore the settings and take the sim card out then take it to the Genius Bar.