Question: Why is my data deactivated?

Discussion in 'iPhone' started by Iloveiphones, Oct 26, 2012.

  1. Iloveiphones

    Iloveiphones Genius
    Platinum

    Joined:
    Aug 5, 2010
    Likes Received:
    234
    Good morning everyone, ive been conducting a few speed tests and does it use 10MB of data on 4G or just LTE?

    And also, I got this when texting att Next Bill Cycle: 11/02/12
    Data (MB): 0 of 2,048
    Data (MB): 681.84 of 2,048 (Deactivated)
    Messaging: 2,073
    Group Messaging: 6,370 of Unlimited
    Visit us online at www.att.com/DataPlans

    Why is it deactivated?


    Sent from my iPhone using iCafe app
     
  2. theorioles33

    theorioles33 Evangelist
    Silver

    Joined:
    Jul 21, 2007
    Likes Received:
    136
    Maybe you only get so much LTE data usage before they turn it off?
     
  3. VOLS34

    VOLS34 Zealot
    Gold

    Joined:
    Jun 25, 2010
    Likes Received:
    73
    Did you get your phone & activate it in the middle of your billing cycle?
     
  4. talon90

    talon90 Contributor
    Bronze

    Joined:
    Jan 17, 2009
    Likes Received:
    29
    My belief is that it is reading deactivated because of the change in service from 4G to LTE. I am awaiting the arrival of my iPhone 5 but when I view my ATT account I show my old Unlimited 4G data plan (pending deactivation) and my new LTE data plan (pending activation). I suspect that you may have changed phones mid billing cycle so you are seeing the accounting of the amount of data you used prior to the hardware change.
     
  5. Iloveiphones

    Iloveiphones Genius
    Platinum

    Joined:
    Aug 5, 2010
    Likes Received:
    234
    Yep.

    Didn't do this tony sister when she got Hermes phone.


    Sent from my iPhone using iCafe app
     
  6. VOLS34

    VOLS34 Zealot
    Gold

    Joined:
    Jun 25, 2010
    Likes Received:
    73
    Mine did the same with my unlimited data. Deactivated one & activated another. If you were grandfathered with the 2gb plan & kept it nothing changed they probably just renamed it for true 4G/LTE.
     
  7. Rafagon

    Rafagon Genius
    Gold

    Joined:
    Dec 7, 2011
    Likes Received:
    1,244
    LTE Speed tests use a lot of data. There's a thread about this here:

    http://forums.everythingicafe.com/threads/warning-lte-speedtests-use-a-lot-of-data.98900/

    "(Deactivated)" is how AT&T designates services that are dropped or modified: For example, switching from an Unlimited to a Capped data plan should list the Unlimited plan as deactivated, and generate a corresponding entry for the new data plan.

    However, your posted results indicate that you deactivated a 2GB data plan and replaced it with a data plan which is also 2GB, so this isn't the case for you. In my personal experience, if you call AT&T and make any changes to any of your services, and the rep screws up and messes with something else that they shouldn't have messed with, this could trigger a deactivation/reactivation result on your bill. The rep is correcting their mistake by re-enabling the particular service they probably accidentally removed or tried to modify.
     
  8. VOLS34

    VOLS34 Zealot
    Gold

    Joined:
    Jun 25, 2010
    Likes Received:
    73
    They're just calling his grandfathered 2GB plan something else. Nothing changed. Only thing actually deactivated & activated was a few words.
     
  9. Iloveiphones

    Iloveiphones Genius
    Platinum

    Joined:
    Aug 5, 2010
    Likes Received:
    234
    So it seems my data cycle has restarted.


    Sent from my iPhone using iCafe app
     
  10. VOLS34

    VOLS34 Zealot
    Gold

    Joined:
    Jun 25, 2010
    Likes Received:
    73
    They'll probably pro-rate when your billing cycle normally ends. They like doing things the hard way.
     
  11. EverythingApple

    EverythingApple Evangelist
    Gold

    Joined:
    Jul 28, 2010
    Likes Received:
    217
    Mac, you've been here long enough to know not to post a title so vague as this. :p
     
  12. Napoleon PhoneApart

    Senior Moderator

    Joined:
    Jun 19, 2007
    Likes Received:
    4,437
    Thread title edited to provide clarity.
     
  13. Iloveiphones

    Iloveiphones Genius
    Platinum

    Joined:
    Aug 5, 2010
    Likes Received:
    234
    Well I was at a friends house lol.
     
  14. djwindsor

    djwindsor Contributor
    Silver

    Joined:
    Jul 7, 2009
    Likes Received:
    44
    I didn't know ATT had a 2gb plan :eek:
     
  15. Iloveiphones

    Iloveiphones Genius
    Platinum

    Joined:
    Aug 5, 2010
    Likes Received:
    234
    Still one of their old plans,
     
  16. Napoleon PhoneApart

    Senior Moderator

    Joined:
    Jun 19, 2007
    Likes Received:
    4,437
    Yeah - I always leave my brain at home when I go out. :D
     
    • Like Like x 3
    • Funny Funny x 2
    • List
  17. Rafagon

    Rafagon Genius
    Gold

    Joined:
    Dec 7, 2011
    Likes Received:
    1,244
    Are you sure you're not the real Hugh Laurie? You have the same sense of humor he does! (And I love it)

    [Update] Well, House anyway... For all we know, Laurie is a stick in the mud...
     
  18. Napoleon PhoneApart

    Senior Moderator

    Joined:
    Jun 19, 2007
    Likes Received:
    4,437
    Yeah, he's a real stick in the mud...



     
Similar Threads
  1. NateEssex
    Replies:
    116
    Views:
    78,549
  2. Deltido
    Replies:
    6
    Views:
    2,923
  3. isal
    Replies:
    2
    Views:
    599
  4. slick_kicks
    Replies:
    1
    Views:
    620
  5. jpeyatt
    Replies:
    19
    Views:
    1,406
Loading...

Share This Page