Replacement for new iPhone 4

aaronj2005

New Member
Bronze
Aug 11, 2008
28
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0
#1
i am getting my iPhone replaced via the advanced replacement. they said i should receive a new iPhone 4 within 3 days. should i reset everything on my old iPhone and take the sim card out? what is the procedure? thanks
 

Cjvdh

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Gold
Mar 8, 2009
3,447
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48
York, PA
www.twitter.com
#2
Just take the phone you currently have now and do a complete back up of the phone upon receiving the new one. Then what you will want to do is take the sim card out of the the old device and put it in the new one and then just restore from back up. You should be good to go then.
 

Bennyboy

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Platinum
Jul 21, 2010
14,017
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113
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#12
I'll go as far as to say it is the best of any company. Some other companies may be just as good, but none are better than Apple.
Amen to that. first few times I called I was like can I talk to your supervisor I wanna tell him how good you guys are hahaha I wasn't used to people being so nice on the phone and that they replace a phone for basically any problem big or small and believe me I'm a pain in their butt I get a new phone if I see a grain of sand under the screen when it's not even visible to the naked eye lol
 

Watcher

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Mar 29, 2009
1,785
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Phoenix, AZ
#13
So far there are 3 stories I know of where people have cracked the front glass on the iPhone 4 and got it replaced for free! Now that deserves some type of recognition even if they are isolated cases.
 

Bennyboy

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Jul 21, 2010
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#14
Not only Apple reinvent the phone but since I've dealt with their customer service now everyone seams to have fallowed their way. It's even a pleasure to call AT&T or comcast they are nice to you and even give you refunds or fix a problem with a smile in their faces.
 

Watcher

Zealot
Gold
Mar 29, 2009
1,785
30
48
Phoenix, AZ
#15
Not only Apple reinvent the phone but since I've dealt with their customer service now everyone seams to have fallowed their way. It's even a pleasure to call AT&T or comcast they are nice to you and even give you refunds or fix a problem with a smile in their faces.
That's called real customer service! It's pretty sad that we don't see many instances of it in action in this day and age.
 

Reisdennis62

Member
Bronze
Oct 11, 2010
214
4
18
25
Livingston, Ca
#17
In about an hour and a half my sister will be in the Apple store trying to get her iPhone 4 fixed or replaced. I was wondering if anyone knew if it was likely for her to get a replacement.

She's had various problems with it. She uses her phone when she runs to listen and the sweat from her hands caused a watermark throughout her screen so her screen looks like it's covered in camo.
Then she dropped it and cracked the screen and now the flash on the phone won't go off. I've tryed resetting it but it doesn't go off I've tryed turning off the phone but it just turns back on and the light doesn't go off and I've even had her FaceTime with me because Using FaceTime it should turn the light off but it stayed on.

So any thoughts?
Thanks!
 

Edge1978

Member
Bronze
Feb 7, 2009
245
5
18
#18
When did she purchase her iPhone?

a friend of mine dropped his iPhone 4 on concrete and it cracked the screen. Seeing that he was within his 1 year, they replaced it, no questions asked. I've also read that if you are beyond the 1 year mark, they will most likely offer a replacement at the charge of $199.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,506
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Utah
#19
Cracked screens aren't covered under the 1-year manufacturer's warranty. However, Apple usually replaces them for free anyway.

I've seen threads here where people said Apple replaced them for free despite having an expired warranty, so your sister has a good shot.