Replacement iPhone?

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warrior09

New Member
Aug 1, 2007
11
0
0
#1
I have had many minor issues with my new iPhone. First off the black piece of the casing on the back of the phone is slightly off center. On one side there is a very small gap between it and the silver casing. This appears to be no big deal, but every time I remove it from my pocket there is lint and other debris in the gap. Secondly, and this happens about twice a day, when I push the home button to light up the screen the screen will appear black. I then have to wait a few seconds for it to turn off, then try again (which usually works). My final complaint is that I have had dropped calls due to freezing about 1-2 times a day. A call comes in and as soon as I slide my finger to answer the call, the call is dropped and the phone lags for a few seconds before returning to normal. Am I just being too picky, or should Apple replace my iPhone? I am making an appointment with the Genius Bar and hoping that they will work with me. I would rather not have to send my phone out for repair, so do you think they will replace it in-store? Thanks for your input...Oh and I bought my phone on launch day, June 29th.
 

OJsakila

New Member
Jul 15, 2007
3,021
1
0
Jupiter's sulphur mines
#2
I have had many minor issues with my new iPhone. First off the black piece of the casing on the back of the phone is slightly off center. On one side there is a very small gap between it and the silver casing. This appears to be no big deal, but every time I remove it from my pocket there is lint and other debris in the gap. Secondly, and this happens about twice a day, when I push the home button to light up the screen the screen will appear black. I then have to wait a few seconds for it to turn off, then try again (which usually works). My final complaint is that I have had dropped calls due to freezing about 1-2 times a day. A call comes in and as soon as I slide my finger to answer the call, the call is dropped and the phone lags for a few seconds before returning to normal. Am I just being too picky, or should Apple replace my iPhone? I am making an appointment with the Genius Bar and hoping that they will work with me. I would rather not have to send my phone out for repair, so do you think they will replace it in-store? Thanks for your input...Oh and I bought my phone on launch day, June 29th.
I'm not sure what the policy is but you need to return or fix that phone. Mine has none of those issues.
 

warrior09

New Member
Aug 1, 2007
11
0
0
#3
Yeah I know, I just don't want them to have to mail it away for testing. Then I would be stuck with a loaner, or without a phone...Does anyone have any idea what Apple will do with this issue?
 

OJsakila

New Member
Jul 15, 2007
3,021
1
0
Jupiter's sulphur mines
#4
Yeah I know, I just don't want them to have to mail it away for testing. Then I would be stuck with a loaner, or without a phone...Does anyone have any idea what Apple will do with this issue?
you know, no matter what the written policy is, its all subject to Apple's descrection. A really top attitude in combination with a helpful employee equals a brand new phone right then and there. Anything less than that means you can count on mailing it off with or without a loaner. Good luck and dress nicely. Bring chocolate.
 

warrior09

New Member
Aug 1, 2007
11
0
0
#5
Hahaha, will do...im heading there on Saturday, I own several Apple products and plan on picking up the Apple Bluetooth Headset while i'm there, maybe that will help!
 

EJW2202

New Member
Bronze
Jun 27, 2007
72
0
0
#7
The black piece is really annoying. I wish they made the back all one piece. My first phone's black piece wasn't aligned and my second one is the same way. I am going back tomorrow to get another one. Plus the sleep/wake button on mine is not right also (I have to press it a lot harder then my first one). Everything software related is fine though. For your case, if you get a nice guy at the genius bar they may exchange in store if you plead your case. Since you are over the 14 day period they are not supposed to, but like i said they may. The guy I had was nice enough to give me another after the 14 days. I wish you luck with the next one.
 

warrior09

New Member
Aug 1, 2007
11
0
0
#8
Well, I just got back from Apple and they were quite rude. They told me that until the gap in the black piece affected the phones function, they would not fix it. They told me that if I wanted it fixed it would cost me $250! and I would have to mail my phone away. As far as all of the other problems, they said that I could send it away for service, but all they would do is restart and restore...and that I could do this myself. I am very disappointed to say the least. I will be in Orlando on Monday and thought about stopping by the Apple store there to see if they will replace it. Do you think it's worth it to give it another shot? Or is this a lost cause...
 
Aug 3, 2007
11
0
0
#9
I think they will send you a replacement if you call Apple. I don't know how the replacements work since its not as simple as replacing say an Ipod but you don't have the product in a condition that is acceptable
 

warrior09

New Member
Aug 1, 2007
11
0
0
#11
Yeah I think im going to go ahead and make another appointment for Monday. I may try calling Apple in the meantime to see if they will work with me. I cannot get over how rude the "head genius" at Apple was. He acted like he was god...lol.
 

jai325i

New Member
Jul 26, 2007
19
0
0
#12
i don't know where your from or how many Apple stores u have near u, but when they are rude at one store i just go to the next one. but i rarely have a prob wit Apple reps they are usually pretty cool. even over the phone. but good luck!
 

EJW2202

New Member
Bronze
Jun 27, 2007
72
0
0
#13
I went to my Apple store 2 days ago to get another because of the black piece and the lady that happened to be the manager was an absolute witch. She acted like she personally paid for all of the iPhones in the store and would take a $600 loss herself if she gave me another. I told her what was wrong and she was told me they were all like this, so I told her to look at one of the demo models and it was obvious that mine was wrong. I was in luck though because the mac genius came back from lunch right after that and saw that mine was defective and argued with his own manager to give me another one. Well I ended up getting another so just keep trying.
 

warrior09

New Member
Aug 1, 2007
11
0
0
#14
WOW! So after being told it would cost $249.00 to have the black piece on the back of my phone repaired, I went to another Apple store and they would not replace it in store, but sent it out for "free" repair. They also waived the fee on the loaner iPhone in the meantime. I dropped my iPhone off on Monday at around 4:00pm, and I just got home to find a BRAND NEW iPhone at my front door, Wednesday at 12:30pm. Less than 48hrs! VERY VERY impressed with Apple, they just secured me as a lifetime iPhone customer!

So to anyone with iPhone issues, send it off for service and there is a good chance they will just replace it for free!:laugh2:
 

cdfink08

New Member
Jul 17, 2007
20
0
0
#15
I'm kind of disappointed with my original iPhone apart from the sreen becoming unresponsive it just wasn't built very good the chrome part wasn't flush with the rest of the phone and the buttons are all loose...I noticed a lot more wrong with my phone when i received my loaner and everything on this phone is built SOOO much better and also it is faster I'm not saying it seems faster i did a side by side conparison and everything is much smoother on the replacement...sorry that i come off whinish but its kind of frustrating knowing i wasn't getting the fullest out of my $600 investment
 

iBen

New Member
Bronze
Aug 18, 2007
32
0
0
#16
Go to an Apple store and flat out tell them, whats the deal my phone isn't the way its suppose to be. I would at least :laugh2:
 

ashwini

Member
Bronze
Jun 2, 2009
334
4
18
India
www.ashwini.co.in
#20
one more thing... now that I will have (not so) new handset, wont the IMEI no change? If I want to show it to the Apple guys, my bill will have a different IMEI than the phone!?

What happens now?