So, I visited the Genius Bar today because my iPhone 6 randomly gets really hot and it's not when it's plugged in. In addition to that, there have been several occasions when my phone rings but I can't swipe it to answer. The screen just will not react to my touch. They did a diagnosis and said I have lots of memory issues (backboard and springboard I think) from never restoring my phone as new. That basically I have a lot of junk that has piled on over the years and my phone is slowly buckling under the weight. He also said that at any moment it could just go black and never come back on. The one thing I love about the iPhone is that I've never lost any information when getting a new phone. The idea of restoring as new kinda terrifies me. LOL My main question is what will I have to redo? Will I keep anything? How should I prepare to do this? I'm also wondering if anyone has heard of this? I've never heard such doom and gloom from the Genius bar BUT I have read a lot of people say they were told the solution to a problem they had was to restore as new. Is that just the default answer when you don't know what to do or does never restoring as new really cause that many issues?