Security questions

  1. Ha Eun

    Ha Eun New Member

    Joined:
    Nov 2, 2012
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    Hi all!
    I just received iPhone 5 yesterday and am having a hard time with Apple ID.
    "improve Apple ID Security" message pops up whenever I try to download from the app store.
    I hit 'continue' and finished the questions several times but the next pop up says "your session timed out. try again." Although I tried with new account that I opened right now, same thing happens. resetting the phone didn't work. And even Apple store guys couldn't help me with this.

    I was not asked to set up three security questions, but only one, while I was opening the new account today, so thought that might be the reason. But i couldn't find where to reset the security questions on Apple website.

    Can anyone help me with this issue?
    Thanks!
     
    #1
    Last edited by a moderator: Sep 4, 2014
  2. Nrevezzo

    Nrevezzo Member Bronze

    Joined:
    Apr 15, 2009
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    You could try going into iTunes on your computer and logon to your account to insure that your account is setup properly. Then accessing it from your phone should not be a problem.
     
    #2
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  4. talon90

    talon90 Contributor Bronze

    Joined:
    Jan 17, 2009
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    You can find the security questions in iTunes. Once you open iTunes go to Store>View My Account and sign in. Once on your account page click on the Edit button to the right of your Apple ID as displayed.

    It appears you can also go to "Appleid.apple.com" and change them there.
     
    #3
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